Windows 10: Account unable to verify on device

I've had this issue since I switched my accounts Gmail to a new one and deleted the old one. My device now ask for it to be signed in and be verified but when I put in the information. It tells me its unable to verify. What is the worst about this is I'm harassed by a Microsoft family features pop up when ever I open a new tab. This also doesn't go away when I 'sign'. This also limits the Microsoft features I can access seeing how I'm unable to sign into a account to make purchases on the Microsoft store.https://drive.google.com/file/d/1LaLMdzHuHPSiWRsU-wxx5qzem7jDYvQk/view?usp=drive_linkhttps

:)

 

Unable to verify account on new laptop

A neighbour has lent me her brand new laptop because she wasn't able to log in. For some reason she didn't get the login info.

I have formatted the machine (this had two advantages: 1. Sure way to get rid of any OEM junk, 2. could set up the account how we wanted).

Unfortunately I am unable to verify the account because its keeps wanting to use a secondary email address thats not listed on the MS account page (she no longer has access to it).

How can I verify the account?

 

Unable to add a device to Microsoft account

Hi,



Thank you for writing to Microsoft Community Forums.



Ideally, when we sign in to a device using the Microsoft account, the device is already added to the Microsoft account. However, as you have mentioned you are unable to add the device to the Microsoft account after removing it. We would suggest you
to try converting the account as a local account and then converting it as a Microsoft account. This should add the device to the Microsoft account. Kindly refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and select
   Your info on the left pane.
   
3. Now, click on Sign in with a local account instead and follow the on-screen instructions.
   
4. Once the account is converted as a local account, sign in to the account, go to settings and click on
   Sign in with a Microsoft account.
   
5. Follow the on-screen instructions to convert the account. Once the account is converted as a Microsoft account, the device will be listed in your Microsoft account.
   

Meanwhile, we would like to know the following details to assist you with the Minecraft issue:

• How are you trying to install Minecraft?
  
• Which edition of Minecraft are you trying to install?
  

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable to set up new computer with windows 11 work account

Hi Jose,

I followed your suggested steps but the same thing still happens when I complete the out of the box experience setup.

By the way, the only reason the device was even in the device list was because (as a troubleshooting step) I tried creating a local account and then connecting to my work account to verify that the windows install was working properly. So I'm not surprised I still got the same result