Windows 10: Aced Aspire V5-561G Freezing

Hello,


Today I purchased Microsoft Windows Home. After installation my laptop freezes randomly. I cannot boot back into Windows; loads a black screen.


I would appreciate any help, please.

:)

 

Windows Anniversary Update - Aspire V5-561G-6407

I asked this on the Acer forum but got no help... My Laptop (Aspire V5-561G-6407) is not listed on the Acer site as being one that supports the Windows Anniversary Update... (and I tried to update about 15 times using all the various methods before realizing
this).

My question is, do I just avoid the update until a new one comes out, which will hopefully work on my machine, or is there hope I will be able to use this update in the near future?

Thanks for your help.

 

acer Aspir V5-122p with Windows 10 Keyboad and Trackpad do not work

Hi Daveyk,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.

I would suggest you to run the hardware and device troubleshooter and check.

Try these steps to run the troubleshooter:

• Type troubleshooting in the search bar.
  
• Click view all in the left panel.
• Select ‘Hardware and devices' and follow the on-screen instructions.
  

Please also update chipset drivers from the computer manufacturer's website
and check the issue.

I found a link:
http://supportsdriver.com/2015/03/acer-aspire-v5-122p-driver-download.html

Hope this post is helpful. Get back to us with the results. We are happy to help.

 

Windows 10 freezing on Acer Aspire V5-122P

I have an Acer Aspire V5-122P-0679 laptop that has served me well for a few years. When Windows 10 first came out and updated and everything ran great. With update 1607, the system started freezing and became unusable. It has all the latest updates (KB3197954).
I went back to the previous build (I believe 1511) and sure enough, windows 10 updated itself to back to 1607 (KB3197954). I believe I saw the freeze issue with 1511. When I booted in safe-mode, the system ran well and I saw no freezing. I backed up my
data and then did a restore (once saving the data and then the second time with disk cleansing install).

With the clean install, I see the freezing happening even before major configuration, application installation or data restore.

With a fresh reboot... Looking in Task Manager, no application started and sitting for some time, the CPU is running consistently at +35% with the System process running at +31.5%. This appears to be consistent after multiple reboots and over long periods
of time.

All data/OS is stored on a single C:\ drive.

Common situations when I see the freezing include but are not limited to:

• working with Settings
• loading task manager
• displaying windows notifications pop ups (systems recovers when these windows go away)

My son has a Acer Aspire V5-122P as well that is seeing the same issue.

Most of the post I read talk about this being resolved in some of the recent minor updates. That doesn't seem to be the case for me/us. I would hate to regress back to Windows 7. Any help is appreciated.

Thanks in advance.