Windows 10: Acer Computer Randomly Freezing - No MiniDump FIle + No Logs that than Event Viewer No Help.

My Acer laptop has randomly begun to freeze. It will start with a program locking up where only the mouse works. Followed by the system going completely unresponsive. Only option is to hold down power button. I've run Memory Diagnostic and there appears to be no errors related to the memory. The hard drive claims it's healthy. Leaving me uncertain as to what is causing the random lockups. FYI: I get no BSOD. The computer just freezes.


Unfortunately, something is wrong with my windows 10 that came with the computer. I lack a Miniudump Folder and no logging is taking place. Making it impossible to troubleshoot what exactly is causing my laptop to randomly halt.


Maybe something got disabled? Where can I check to make sure that Logging is enabled other than startup and recovery? Is there anything services.msc I might have disabled by mistake? Or what would cause my computer to NOT LOG anything at all.


1. No MiniDump Folder under C:\Windows

2. No Minidump files to allow troubleshooting.


I saw somewhere where it said to try switching from Automatic to Kernel Dump Memory on windows 10. But it still appears I am not getting any dump files.




:)

 

Error in event viewer

Hi

I keep geting the following in the Event viewer ,
The description for Event ID (4) in source ( SuperProServer ) cannot be found . the local computer may not have the necessary registry information or message DLL files to display message from a remote computer . You may be able to use /AUXSOURCE= flag to retrieve this description . The following information is part of the event, The event log file is corrupt .

has anyone any ideas has to what this means .

cheers

 

Far Cry 4 - computer froze. Only hard reset helps.

After freeze my system event logs are empty. No minidump file in watchdog folder.
Nothing appears in the Event Viewer other than the typical error messages stating that the previous shutdown was unexpected . So this is my report.
That can be hardware or more likely game issue?

 

Error in Event Viewer

Hi,



Thank you for writing to Microsoft Community Forums.



As you have mentioned, you have performed a repair installation on the computer and you see Event 508, 510 and 533 in Event Viewer.



I would like to inform that if you see any critical error in Event Viewer, please share the event logs with us to help you with the appropriate troubleshooting steps. Please follow the steps mentioned below to share the event logs:

1. Press Windows + X from the keyboard, select
   Event Viewer.
   
2. Expand Windows Logs from the left pane and select
   Applications.
   
3. Click Filter Current Log from extreme right pane. Then in the new windows check the box beside
   Error and click OK.
   
4. Now, look for a critical Error in the list and note down the message/information from the
   General Tab in the lower section.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator