Windows 10: Acer reinstall issue

Discus and support Acer reinstall issue in Windows 10 Installation and Upgrade to solve the problem; Hello, i have ordered and received USB recovery media from Acer in order to install factory image for my Acer Nitro 5 AN515-55 Laptop. When i insert... Discussion in 'Windows 10 Installation and Upgrade' started by Richard01CZ, May 4, 2021.

  1. Acer reinstall issue


    Hello, i have ordered and received USB recovery media from Acer in order to install factory image for my Acer Nitro 5 AN515-55 Laptop. When i insert the usb flash disc into the laptop and run it via boot manager i get thrown into the media that is installed on the usb flash disc (so far so good) but it fails at the 2nd step "Check preload image configuration" with an error code 262150 and message "NAPPHDD.exe autocheck fail, please contact the developer." I have previously preinstalled Windows 10 via Microsoft's Media Creation Tool and what i think is causing the error is that the Acer eRecovery is missing and by pressing ALT+F10 when booting only supports that theory because i get thrown into Windows Recovery screen. If I'm doing something wrong please tell me because i have tried everything i could (even changed the USB disc letter that i found in the files of the USB disc).

    :)
     
    Richard01CZ, May 4, 2021
    #1
  2. idgat Win User

    Acer reinstall issue

    Had plenty of experience with Acer devices, been able to resolve all issues with the following steps ....

    Clean install Windows 10 with Windows MCE

    Run Windows updates (software and hardware) to exhaustion (i.e. none left)

    Check for missing drivers ..... Control Panel > Device Manger

    Access device support from Acer site, download identifiable missing drivers

    Remaining drivers - download, install and run Snappy Driver Installer ORIGIN (make sure it's the ORIGIN version) - SDIO

    Install ONLY !!! the required drivers (not any others, just because they're listed ... with installing drivers, it's always the case If it ain't broke, don't try and fix it). Required = missing or not working properly.

    Uninstall SDIO (use Geek Uninstaller).
     
    idgat, May 4, 2021
    #2
  3. SIW2 Win User
    Acer reinstall issue

    You could boot up some winpe/winre then use dism to apply the base wim file from the recovery media. It is more likely to be a series of split wims, for example this is the hp recovery media for 11th gen machines:


    Acer reinstall issue [​IMG]
     
    SIW2, May 4, 2021
    #3
  4. Acer reinstall issue

    Acer reinstall issue

    Hello, i have ordered and received USB recovery media from Acer in order to install factory image for my Acer Nitro 5 AN515-55 Laptop. When i insert the usb flash disc into the laptop and run it via boot manager i get thrown into the media that is installed on the usb flash disc (so far so good) but it fails at the 2nd step "Check preload image configuration" with an error code 262150 and message "NAPPHDD.exe autocheck fail, please contact the developer." I have previously preinstalled Windows 10 via Microsoft's Media Creation Tool and what i think is causing the error is that the Acer eRecovery is missing and by pressing ALT+F10 when booting only supports that theory because i get thrown into Windows Recovery screen. If I'm doing something wrong please tell me because i have tried everything i could (even changed the USB disc letter that i found in the files of the USB disc).
     
    Richard01CZ, May 4, 2021
    #4
Thema:

Acer reinstall issue

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