Windows 10: Acer Swift 1 Fingerprint Login Issue

Hi,

I have just recently bought an Acer Swift 1 laptop with Windows 10 Home. On the whole it looks great and performs well for the price, and does everything I need it to.

The only issue seems to be the fingerprint scanner is very hit and miss - it takes a long time to register a print in Windows Hello (comes up with multiple "your device is having trouble recognising you" messages), and when it does it only seems to work about maybe one in five times (same error message), usually meaning I have to log in with a pin (first world problems etc.)

So far I have tried:

1. 
   Updating the driver 2) Uninstalling and reinstalling the driver 3) Deleting and re-recording my fingerprint 4) Recording a different finger, to no avail. I have visually inspected and cleaned the sensor.
   

Does anyone have any suggestions / quick fixes for this? If I cannot resolve it it is not a huge issue (I can just log in with a pin in 2 seconds), and I can't really be bothered to send it back and wait 7 days etc just to repair this one component.

Interestingly I had a similar issue with a LG G6 phone last year too, so maybe its me.

Thanks in advance.

:)

 

NEW Acer Swift 1 - Unable to setup Fingerprint

I recently bought a new Acer Swift 1 laptop, but I'm unable to get the fingerprint option set up. I've tried almost all suggestion from a previous thread posted by someone else, but I have not have much success. Please help!!

 

NEW Acer Swift 1 - Unable to setup Fingerprint

completely uninstall the fingerprint driver from device manager or uninstall the fingerprint software completely, restart the device ,

update the fingerprint driver from device manager or from windows update, restart the windows

after logging , setup the fingerprint

 

Fingerprint removed during upgrade and i can't login !!

Hi Firas,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to login to the guest account and update the drivers for fingerprint by following the steps below and check if it helps.

• Press Windows key + R and type “devmgmt.msc” and press Enter.
• Right click on the driver for Fingerprint and select the option to update the driver and follow the prompts to update.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.