Windows 10: Acer Swift SF315-52G screen does not wake up from sleep mode!

Hey all,

When I wake up my PC from sleep mode, the screen is still black while the hard, keyboard lights, fan, etc. are working. I have just finished a clean install however, it did not solve the problem. This issue is only happening with Windows, with Linux I have not faced this problem. What is the cause of the problem? Is it only happening on Acer PCs'? How can I solve it? Help me, please! It's a very annoying thing :

:)

 

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My laptop is Acer Swift 3 SF315-52G NX.GZAEY.002.

 

Waking from sleep mode

Hi Kenneth,

For us to narrow down your concern with waking up your computer from sleep mode, we would like to know the following:

• Aside from Windows Update. were there any changes made on your computer prior to the issue?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Send us a screenshot of your screen when you wake up your computer from sleep mode.

We look forward to your response.

 

Waking from sleep mode

Windows 10 Acer

With Windows 10 (fully updated) and Acer Aspire R13 screen is filled with vertical purple and green strips when waking from sleep mode. This does not seem to happen shutting down and restarting. Any help would be appreciated.

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