Windows 10: Acer switch 3 keyboard issue

hey

so i’ve been having an issue with my keyboard

it doesn’t work even if reattach it

submitted by /u/Unknown3Fortune1Rye
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:)

 

Windows 10 Acer no touchpad, no keyboard

Hi,

Thank you for posting your query on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

As you are not able to use the keyboard, I suggest you to use OSK (on screen keyboard) until we fix the keyboard and mouse issue.

Method 1:

I suggest you to run the Hardware and Devices
troubleshooter and check if it helps.

• Type troubleshooting in the search bar.

• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Hardware and Devices.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2:

If issue persist, I suggest you to try installing it in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps.

• Download the keyboard, mouse and touchpad drivers from the manufacturer’s website.

2. Right-click on the driver setup file and click on ‘Properties’.

3. Click on the ‘Compatibility’ tab and check the box
‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Hope this information is helpful. Do reply if you need further assistance, we will be happy to help you.

Thank you.

 

Keyboard Issues

Hi Lacey,

Welcome to Microsoft Community. I will surely help you.

This issue could have occurred due to these reasons:

1. Damaged hardware.

2. Missing Windows Updates.

3. Corrupt keyboard driver.

Try the steps listed here:

Method 1:

I suggest you to connect an external keyboard and check if the issue persists or not.

Method 2:

I suggest you to download and install latest keyboard driver from the manufacturer website and check if it helps.

ROG G551JW Driver & Tools | ROG - Republic Of Gamers | ASUS Global

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Issue with typing using keyboard

Hi,

Thank you for contacting Microsoft Community. I understand that you have an issue with typing using keyboard.
I will surely help you to fix this issue.

To understand the issue better, I would need more information from your end.

• What is the make and model of the computer?
• Which web browser are you using?
• Are you facing this issue on all the web browsers?

This issue could have occurred due to these reasons:

1. Damaged hardware.

2. Missing Windows Updates.

3. Corrupt keyboard driver.

Try the steps listed here:

Method 1:

I would suggest you to connect an external keyboard and check if the issue persists or not.

Method 2:

If the issue persists, I suggest you to download and install all available Windows Updates and devices drivers from the computer manufacturer website.

Method 3:

If the issue persists, I suggest you to download and install latest keyboard driver from the manufacturer website and check if it helps.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.