Windows 10: Actioncam not detected

Would very much appreciate guidance on how I can persuade my W10 Pro 32 bit PC (version 1909) to detect my action camera.

Please bear in mind that my knowledge on these matters is minimal and I may inadverently misuse terminology.

Last summer, I had no problems connecting the same actioncam, via USB cable, and copying video files from the actioncam to the PC. I didn't need to install any additional software (drivers?) - it just worked.

Late last year the PC had slowed to a crawl and took several minutes to start up so, after a half day of 'research', I took advice from a website and disabled some Windows software (apps/services/processes or whatever) from starting using Task Manager. This was months ago and I certainly can't remember what I disabled. Disabling this software made a small difference so I left it disabled. The PC continued to work adequately for my non-intensive needs until yesterday when I connected the same actioncam that had worked fine over last summer and now the PC doesn't even detect it. The actioncam isn't visible in File Explorer - it's like the USB connecting lead is broken (so I've tried two more leads to the same effect).

I've searched for similar problems and checked a couple of tutorials on this forum but, with my limited grasp of terminology (so not sure of search terms) I haven't found any info. on a camera not being detected (most similar problems concern Autoplay).

Grateful for any pointers.
PS I saw that CameraMonitorApplication was disabled in Task Manager so I have enabled that (to no effect).

:)

 

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Hi Vijay,

Thank you for posting your query in Microsoft Community.

I suggest you to connect the phone to another computer and check if it gets detected. Also, check if the phone gets detected by connecting with a different USB cable.

I suggest you to run the Hardware and Devices troubleshooter by following the steps below:

• Click on the Start button, and type “Troubleshooting” on the search bar.
  
• Click on “hardware and devices”.
• A pop-up will appear, click on the “Next” button and follow the on-screen prompts for troubleshooting.
  

Hope the information is helpful. Keep us posted on the status for further assistance.

 

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