Windows 10: Actions needed and Game installation issues

Hi,


I have the icon in the bottom right saying that windows defender has got 'Actions needed'. I have searched and tried everything. When I click on actions needed to see whats wrong, everything is green and saying no action required.


I purchased Zoo Tycoon: Ultimate Animal collection and had it installed on my laptop a while ago. Every time I tried to load the game it just wouldn't. I uninstalled in to then reinstall it and now it says I don'rt have any applicable devices linked to my Microsoft account. But I am logged in on the same laptop and logged in to Microsoft account...


Please can someone help?

:)

 

installing a game

Hi,

Thank you for posting your query in Microsoft Community.
We regret the inconvenience caused to you.


Please try the steps given below and check if the issue persists:

Step 1:

I suggest you to right click on the game and try to run as administrator and check.

Step 2: if that doesn't help I suggest you to install game in compatibility mode and check:

Follow the steps below on how to install game in compatibility mode:

1. Download the game from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the game and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the game install and then check the functionality.

Hope this helps.

Thank you.

 

Game Installation Issues Windows 10

Hi,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about installing the Zoo Tycoon 2 game on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the complete error message/ error code of this issue?
• From where have you downloaded the game?

I suggest you to refer to the below Microsoft Support article, try the troubleshooting steps and check if it helps.

Microsoft Games: InstallShield Error Messages


Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

Game installation issue

Hi,

Error "An installation support file '_IsUser.dll' could not be installed" may appear due to corrupted system files. For us to properly isolate your case regarding game installation, we would like to confirm the following details:

• How and when did the issue start?
• Which platform are you using to install the game?
• How did you acquire the game (digital copy or game disc)?
• What steps have you done so far to resolve the issue?
• Can you send us a screenshot detailing the error?

Let us know these details so we can move forward to rectifying your query.