Windows 10: Active Directory not showing BitLocker recovery key tab

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The BitLocker Recovery tab in Active Directory Users and Computers (ADUC) is a crucial feature for retrieving recovery passwords to unlock encrypted drives. So, when that tab goes missing, it can bring administrative workflows to a screeching halt. In this post, we will see what to do if Active Directory is not showing the BitLocker recovery […]

This article Active Directory not showing BitLocker recovery key tab first appeared on TheWindowsClub.com.

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Bitlocker recovery key

Hello,

I'm the IT user-support person in a company and I have this issue with a corporate laptop (belong to a domain & Active Directory):

I received from a user his laptop "dead" (no power-on, nothing to start-it). Accordingly to company security policies I deliver the laptop in service with another blank disk (the same SSD type) because the original one contained data.

After receiving the fixed laptop from service, I changed back the disks by putting the original one at it place.

Now, it occur the issue: at first step of booting it request the Bitlocker recovery key because the disk was bitlocker encrypted before.

The bad-luck is that I don't have this Bitlocker recovery key nowhere: on the printed paper, USB memory stick and not even on the Active Directory.

Is strange, because ussually, the other workstations (laptops with bitlocker activated) have this information on Active Directory.

Maybe because of a possible cause: the laptop owner use to work at home with the laptop and the Active Directory didn't synchronized the information related to Bitlocker recovery key (like for other laptop used in LAN).

I have the "Recovery key ID" on the blue screen for the laptop but is useless because I cannot find the "Bitlocker recovery key" on Active Directory using it.

What do you suggest to do in this case?

Many thanks for any advice and answer.

Mircea Dumitrescu.

 

ADUC Missing BitLocker Recovery Tab in 1809

Hi Tom,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to get your BitLocker key after enabling ADUC. We checked on this issue and we would like you to refer the below Article and Post if that helps you to get the BitLocker key.



Article: BitLocker
Active Directory Recovery Password Viewer Overview



Post:
https://social.technet.microsoft.com/Forums/ie/en-US/9ef55790-f919-4f7b-9c2f-174b3f170a5a/bitlocker-recovery-tab-is-missing-within-aduc-in-rsat



Meanwhile, we would suggest you to post your query in TechNet forums, where
we have expertise and support professionals who are well equipped with the knowledge on Windows BitLocker & ADUC to assist you with the appropriate troubleshooting steps.





Aditya Roy

Microsoft Community – Moderator

 

BitLocker Recovery Key

Hi Nanda,

You should see your key in there correct? Does it say numerical or recovery key within that txt file anywhere?

I know you’ve probably seen this, but wanted to pass it along anyways:

Here is a list of your options for your BitLocker Recovery Key

https://support.microsoft.com/en-us/help/402618...

- On a printout you saved. Look in places you keep important papers.

- Saved on a USB flash drive. Plug the USB flash drive in to your locked PC and follow the instructions. If you saved the key as a text file on the flash drive, use a different computer to read the text file.

- In your Microsoft account. To get your recovery key, go to BitLocker Recovery Keys.

- In your Azure Active Directory account. For work PCs where you sign in with an Azure Active Directory account, to get your recovery key, see the device info for your Microsoft Azure account.

Let me know, if you have that file, you should be able to open it and see your key.

- C