Windows 10: Acute child gaming addiction/fraudulent account vs Microsoft Policy (aaaggghhh!!)

Hi All


First time question from me and it's not straightforward, but I'll try to be as succinct as I can....


My partner’s 12 year old son has an acute gaming addiction (Fortnite, etc.). They live in Finland, me in the UK so I'm largely trying to deal with the issue from 1300 miles away.

- He oroginally set up his MS account as an adult, and him as administrator on his (Windows 10) PC.

- In order to try and help deal with his addiction I removed him as admin, made his mother admin, ‘cancelled’ his falsely created MS adult account, created a new MS child account, invited the child to join the group via the mother’s account, accepted the invite and set up gaming restriction times.


This has not solved anything because:

- MS policy provides an account ‘cool-off period’ of at least 30 days, even though the adult account was created by a child.

- Changing the adult account to a child account does not help because MS recognises the original adult account only.

- You cannot change the password during the 'cool off period' so the child still has full access

- If you log in and use the account at any time during the cool off period it voids the original account closure request, so the kid logs in and it's happy days for him. Having dealt with probably around ten MS agents across many hours in the last month, not ONE alerted me to this until today.

Apparently the only option is to raise it with MS engineers, but today's agent deleted the dialogue before I could record how to do so! Before doing so he did acknowledge that many agents won't have had any experience with this issue, hence why I've been given so much conflicting information.

Meanwhile my partner, a single working mother with two other challenging kids in another country, is trying to single-handedly tackle acute gaming addiction that is severely affecting her 12 year old son's education: caused in part by some twisted 'Groundhog Day' Microsoft policy that blindly seeks account retention regardless of the circumstance.


Any advice and guidance would be much appreciated folks!


Best Wishes

Stu

:)

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.

 

Gaming addiction classified as disorder by WHO

Read more: Gaming addiction classified as disorder by WHO - BBC News

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.