Windows 10: AD2F1837 file suddenly missing, causing HP Smart app not to work.

Previous response here from a MS rep said to delete and reinstall the HP Smart App from the MS store because the app is probably corrupt. I did that and now it won't even install, which probably means the app in the store is broken, or else someone needs to provide a link from microsoft to install the missing

:)

 

HP SMART app - crash

Hi Blair,

Thank you for writing to Microsoft Community forum.

• Were there any changes made on the computer prior to this issue?
  

Meanwhile, you may try the troubleshooting steps listed in the articles listed below and check if it works:

• Fix problems with apps from Microsoft Store
  
• HP Smart for Windows
  
• Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.
  

Regards,

 

Setup of HP Officejet 9015e failing because HP Smart App does not open

Thanks for the suggestion, Denis.
I had read that suggestion when I was reading around earlier. I went to the hp site, drivers & downloads, but could not specifically find this "full-solution" software (am I blind?). What I did find, when clicked to download, it linked me back to the HP Smart page. Possibly with the Smart App installed, it will automatically link you to it. I will go ahead, uninstall the Smart App and re-try something from the hp page. Will report back my results ASAP.

OK -- I'm back.
Removed the Smart App via Settings.
Back on the hp site, downloads & drivers I found 4 things:
1) Driver product Installation software. Looks like this installs the Smart App. No thanks.
2) HP Universal Fax driver. Not planning on faxing much of anything, so I think not this.
3) Firmware Update. Is this needed?
4) HP Easy Start Printer Setup Software.

#4 looks like the best bet here on this page. Is this correct? Is this the Full solution software you mentioned?

 

Setup of HP Officejet 9015e failing because HP Smart App does not open

I have 2 HP printers, LaserJet Pro MFP M148 and OfficeJet Pro 9015, see issues for Smart so have removed it from 4 Desktops and a few Notebooks. Most of my needs are satisfied by programs and for scanning I use Windows Fax and Scan if a program can't, only needs the HP drivers. Part of what Smart wants is to set up an account and I pass on that. On one Desktop Smart only went to a blank page.