Windows 10: "Add a work or school account" not working

My Windows 10 and Office 365 had been working fine for about 3 months, but one day my locally installed Outlook said that it needed me to re-enter my credentials. I tried repeatedly, but it wouldn't work, so I removed my account entirely from Windows in the "Email & Accounts" dialog. When I click the "Add a work or school account" link to add my account back, nothing happens, and I mean nothing. There is no popup, so I cannot enter my account name. I have also tried to simply re-enter my password in one of the local Office applications like Outlook or Word, but that does not work, either. At least from Word clicking the "Sign In" button gives me a popup to enter my username, but when I click "Next", the dialog disappears and nothing happens. I can still sign in to Office 365 in the browser, so I know I have a legitimate account, but nothing local works. This seems to be a Windows 10 issue, since I cannot enter anything at all from the "Email & Accounts" dialog.


As a note, while Outlook and Word do not allow me to sign into my account, I am signed into the Microsoft Teams desktop app on the same machine, and it has continued to work throughout this time. I have not tried signing out to see if I can sign back in, because I am afraid I will not be able to.

:)

 

Can't remove a Work or School account from Windows 10

I found I could not delete the work or school account, because it was likely controlled by a domain controller, which I could no longer log onto.

I found the solution below DOES work, as described by the user Pvandamcom2

Steps:

- In Control Panel, User Accounts, select your account

- Select "instead log on with a local account" and follow the steps

- Then logon, go back to accounts, and go to Access to work and school account

- Click Disconnect for the Work or School Account. The work account dissappeared

- Last step, go back and change logon to be with Microsoft Account instead of
local account

The work account is no longer displayed

 

Fix "Work or School account problem" after deleting an e-mail account.

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are receiving an error related to your email account. I’ll certainly assist you with the issue.



However, please let us know:

• When you say “I deleted the e-mail account” do you mean deleting the Microsoft account or deleting the account from your computer?
  
• Are you using a Microsoft account to login to the computer?
  

Meanwhile, I would suggest you to refer the troubleshooting steps mentioned below and see if that helps:

1. Press Windows logo key + I, to open
   Settings.
   
2. Click on Accounts, and select
   Access work or school from the left pane.
   
3. Now, click on the email account and select
   Disconnect.
   
4. Follow the on-screen instructions.
   

If this doesn’t work, you may want to try converting the account to a local account and see if that helps. Refer the steps mentioned below:

1. Press Windows logo key + I, to open
   Settings.
   
2. Click on Accounts and select
   Your info from the left pane.
   
3. Click on Sign in with a local account instead.
   
4. Follow the on-screen instructions to complete the process.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

School and Work account 'error' notification - how to turn off?

Hello,

We still need more information for us to assist and isolate this school and work account error you're getting. Kindly answer the following questions:

• What exactly are you accessing when this error appears?
• Have you made any recent changes prior to the issue?
  
• What troubleshooting steps have you tried so far?
• We also wait for the screenshot if there's any.

We'll wait for your reply.