Windows 10: Add Bluetooth or Other Device Button Not Working

Discus and support Add Bluetooth or Other Device Button Not Working in Windows 10 Software and Apps to solve the problem; Hello, whenever I click on the Add Bluetooth or Other Devices button, the blue circle appears on my mouse for a bit, and nothing happens. I can't open... Discussion in 'Windows 10 Software and Apps' started by DragonDoodler, Oct 3, 2020.

  1. Add Bluetooth or Other Device Button Not Working


    Hello, whenever I click on the Add Bluetooth or Other Devices button, the blue circle appears on my mouse for a bit, and nothing happens. I can't open the Add Bluetooth or other Devices window.


    When I do click on the button, Event Viewer has an error:


    Faulting application name: ShellExperienceHost.exe, version: 10.0.19041.423, time stamp: 0x24462af8
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.488, time stamp: 0x5b4a3325

    Exception code: 0xc000027b

    Fault offset: 0x000000000010b3cc

    Faulting process id: 0x2e68

    Faulting application start time: 0x01d699e195e7a425

    Faulting application path: C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: 1991f7d4-e577-48c6-b1f5-d827bb356446

    Faulting package full name: Microsoft.Windows.ShellExperienceHost_10.0.19041.423_neutral_neutral_cw5n1h2txyewy

    Faulting package-relative application ID: App


    I have tried a clean boot, SFC Scannow, DISM scan health, numerous restarts, windows updates, Bluetooth driver uninstalls and reinstalls, and many more.


    I am running Windows 10 Home.

    :)
     
    DragonDoodler, Oct 3, 2020
    #1
  2. Try3 Win User

    No button for bluetooth in action center

    Joe,

    Assuming that you have a Bluetooth card, run these checks -

    Do you have a Bluetooth entry in Settings, Devices?

    Add Bluetooth or Other Device Button Not Working [​IMG]

    If not then Windows does not think you have a Bluetooth card. Check Device manager for a Bluetooth group.

    Add Bluetooth or Other Device Button Not Working [​IMG]



    1. If neither of these is there then you do not have a Bluetooth card or you have disabled Bluetooth in the BIOS. You should check your BIOS for a relevant entry but BIOSes vary so I cannot suggest where such a setting might be. You could seek advice from your computer maker or their user forum.
    2. If one is there but not the other then you might be able to get it working correctly by reinstalling the driver from your Computer / Bluetooth card maker's website.

    You can customise the items shown in Action center but Bluetooth, if it is enabled, is generally put there by default. As explained above, you can customise what is shown by playing around with Settings, System, Notifications. You can add more entries or you can drag off existing entries or you can drag existing entries around to get them in the layout you prefer.

    Add Bluetooth or Other Device Button Not Working [​IMG]


    Denis
     
    Try3, Oct 3, 2020
    #2
  3. Try3 Win User
    Cannot use bluetooth device

    1 Pairing is done in Settings, Devices
    1.1 You click on Add Bluetooth or other device
    1.2 You choose Bluetooth
    1.3 If there is a pairing button on the bluetooth device itself then you press that now. You need to check the instructions for your bluetooth device to see how to do this - several automatically go into pairing mode when they switch on, others have a button that needs to be pressed for, say, 5 seconds.
    1.4 The computer detects all available bluetooth devices and you select yours from the list. If yours is not on the list then Windows could not detect it.
    1.5 It connects - pairing includes connecting
    1.6 The computer sounds a buzz in the earpiece then displays Your device is ready to go and you click on Done
    1.7 The device is shown in the devices list below the subheading Audio and it shows it as connected
    1.8 The device should also appear in Control panel, Sounds, Playback tab
    1.9 The device should also appear in Control panel, Devices & printers
    1.10 {I just paired some bluetooth earphones as I typed so I could make sure these notes were correct} You use a music player and the sound comes out of the bluetooth earphones

    2 If this is not happening for you then go to Contol panel, Devices & printers
    2.1 Right-click on the device & select Remove device
    2.2 You can now try pairing from scratch again
    2.3 Several other users have reported that only removing the device with Bluetooth command line tools - BluetoothInstaller allowed them to re-pair again [see xzion's guidance below]
    2.4 Yet others reported that only the KeithM code or Bungee's guidance worked for them [see below]

    3 Where is this all going wrong for you?
    [I assume we are definitely talking about bluetooth headphones/earphones. I understand that WiFi ones do also exist.]


    4 Additional guidance -

    Unpair a Bluetooth Device - TenForumsTutorials
    Connect a Bluetooth device in Windows - Windows Help

    Steps to completely remove a belutooth device so pairing can be done again [post #9, xzion] - TenForums
    Steps to completely remove a belutooth device so pairing can be done again [post #22, KeithM] - TenForums
    Steps to completely remove a belutooth device so pairing can be done again [post #39, Bungee] - TenForums
    Several people registered in TenForums just to be able to thanks xzion, KeithM & Bungee. Apparently, what worked for some people did not work for others so each solution seems worth trying.


    Denis
     
    Try3, Oct 3, 2020
    #3
  4. Add Bluetooth or Other Device Button Not Working

    Cannot use bluetooth device

    mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
     
    ameneses54, Oct 3, 2020
    #4
Thema:

Add Bluetooth or Other Device Button Not Working

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