Windows 10: Added funds to childs microsoft account but they are not being used

I added $10 to my daughters Microsoft account so that she could buy Roblox. I have PayPal set up as a payment method on my account.


My daughter then requested permission to buy $9.99 worth of Robux. I tried to allow this from my parent account but it said I need to add funds to her account. I assumed it was because of the tax. I added another $10 and we repeated the process of requesting permission.


Same outcome. My parent account said I still needed to add funds, even though there are $20 in her account.


Keep going round in a loop. I assume I can't get a refund on this either. I did read that when a payment method is set up, it takes account money 1st and then uses your payment method for the difference. Obviously not it my case.

:)

 

Adding a child to xbox - adding funds issue

Hi,

I am attempting to add a child through the family section on Xbox and it is asking for 50p to be added to the child account before I can do this. My issue is that on my Microsoft account on the section to add funds on to child's account it continuously says
please try later. Please can you advise on how to proceed so that my child can use the Xbox

Kind Regards

 

Can't add funds to a child account

Still having problems transferring funds to my child's account. Any more info on this, or things I might try?

Thanks,

Salman

 

Can't add funds to a child account

Hi Salman,

Please answer the below questions for the better understanding of the issue.

1. From when is the issue persisting?

2. Are you trying this for the first time or did you transfer funds previously to this account?

3. Does the issue persists when you try to transfer funds to other child account (if any/ if applicable)?

Please get back to us with the necessary details so that we can resolve your issue at the earliest.

Thank you.