Windows 10: Administrator level User

This sounds odd but I got a call from a friend who said that after completing a "recent" Win 10 update, he lost all admin privileges on his account. I got him to do a few checks remotely and it appears that he definitely does not have admin access. He is not aware of any other users on his laptop - it was a shared family computer - and I'm wondering if there is any easy way to check for other user accounts while not having administrator access.

:)

 

Windows 10 Administrator's Permission Needed. I AM THE ONLY USER!

Hi Quinton,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern that you are unable to play the game Civilization IV Gold Edition after upgrade to Windows 10, we will help you with this issue.

Please do let us know the following information to understand the issue and assist you better:

• As you have already created new user account, have you tried to log-in with that account and access the game?
• Is this issue confined only to the specific game?

I suggest you to try few of the below steps and check if it helps:

Step 1: I suggest you to check the number of user accounts created on your laptop and also to ascertain the administrator account.

• Press Windows + R key together on your desktop screen.
• Type netplwiz and hit Enter.

Step 2: Enable Built-in administrator.

I suggest you to enable built-in administrator account, try to log-in with that account and access the game to check if there is any issues with the current user account.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open
  Command Prompt.
• Type the following command and hit Enter: net user administrator /active: yes
  (Check for the spaces)
• Now log off from the current user and try to login to the administrator account that is enabled.
  

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Hope it helps. Try the above troubleshooting steps, reply to the post with an updated status of this issue and required information. We will be happy to assist you accordingly.

 

net user administrator /active:no keeps saying access denied.

Hi Rebekah,

It's possible that you're not using an elevated command prompt, causing the Access Denied error. We suggest following these steps to properly disable the built-in administrator account:

• Right-click the Start button.
• Choose Command Prompt (Admin).
• Copy and paste net user Administrator /active:no and press
  Enter. If the command isn't successful, please post a screenshot so that we can study it further.

Let us know if you're able to hide the administrator account after following these steps.

 

Health & Performance Report Not Available on 2 user accounts except the administrator's account in the laptop has Health Report

We appreciate your time responding back to us. At this point, we would suggest that you access the built-in Administrator account to and check if you would be able to perform a Health Check from it. Here are the steps on how to enable the built-in Administrator
Account:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:yes and hit
  Enter.

After completing these steps, you should see a message that you've done the command completed successfully. Sign out from your current user profile and you'll see the Administrator account as one of the choices.

Let us know if you would be able to perform a system health check on your account and we'll assist you with the next steps needed.

Once you're successful with performing a health check on the Administrator account, we would suggest that you disable it from your personal user profile by following these steps:

• Right-click on the Start button.
• Select Command Prompt (Admin).
• Type the net user administrator /active:no and hit Enter.

Let us know how it goes and we'll assist you further.