Windows 10: administrator login

I bought my wife a laptop and created an administrator profile named "Jean"


At some point, she created another profile called "Jean2"


We both forgot the password for "Jean". and can't do anything that requires administrator access. HELP!

:)

 

Upgrade to Windows 10 removed administrator account named "Administrator"

Hi Lonna,

Thank you for posting in Microsoft Community.

1) Currently are on Windows 7 or Windows 10?

2) If you are on Windows 7, are you able to see the "Administrator" account in the PC?

If you are on Windows 10, try to follow the below steps and check.

I suggest you to perform Safe Mode with Networking and check if you’re able to login using your Microsoft account.

Method 1: Safe mode.

Please follow below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Startup Settings.
    
  • 
    Click on Restart.
    
  • 
    Login to Microsoft Account and create a new administrator account.
    

If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

Method 2:
Activate Inbuilt Administrator Account.

Follow the below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Command Prompt and enter following command.
    
    net user Administrator /active:yes
    

Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

net user Administrator /active:no



Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Microsoft Login

Hi Gourmage,

Thank you for posting in Microsoft Community.

I suggest you to perform Safe Mode with Networking and then try to change the password.

Method 1: Safe mode.

Please follow below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Startup Settings.
    
  • 
    Click on Restart.
    
  • 
    Login to Microsoft Account and create a new administrator account.
    

If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

Method 2:
Activate Inbuilt Administrator Account.

Follow the below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Command Prompt and enter following command.
    
    net user Administrator /active:yes
    

Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

net user Administrator /active:no

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Becoming the administrator on my own computer

Hi Joan,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to enable the built-in Administrator account by following the steps below:

• Right click in the Start icon and select Command Prompt (Admin).
• Type the below command:

Net user administrator active:yes

3. Restart the computer and login to the built-in Administrator account.

4. Delete the account which is not required and make the required account as Administrator.

5. Sign-out from the built-in administrator account and login to the other account which is made as the Administrator and check for status.

After creating a new Administrator account, disable the built-in Administrator account by following the steps below:

• Right click in the Start icon and select Command Prompt (Admin).
• Type the below command:

Net user administrator active:no

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.