Windows 10: Adobe Creative Cloud stores information even after uninstallation

Discus and support Adobe Creative Cloud stores information even after uninstallation in Windows 10 Software and Apps to solve the problem; I don't know if that's legal to do that. But I once installed a trial of Adobe Photoshop, using Adobe Creative Cloud to download it. I didn't need it... Discussion in 'Windows 10 Software and Apps' started by mibaup, Aug 22, 2020.

  1. MIBAUP
    mibaup Win User

    Adobe Creative Cloud stores information even after uninstallation


    I don't know if that's legal to do that. But I once installed a trial of Adobe Photoshop, using Adobe Creative Cloud to download it. I didn't need it after trial ended so I uninstalled both Photoshop and Creative Cloud. Then I installed Adobe Acrobat Reader Pro Trial and it wants me to log with the email I put on the Creative Cloud. But, DC does not use Creative Cloud.. so how does he remember the email?

    :)
     
    mibaup, Aug 22, 2020
    #1
  2. ARUN B J
    Arun B J Win User

    Adobe Illustrator and Adobe Creative Cloud

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand your concern and will assist you to resolve this issue.

    • How did you try to uninstall the application?
    • What exactly happens when you try to uninstall the application?
    • Are you getting any error message?

    I suggest you to refer the link below and check if it helps.

    Unable to Uninstall Adobe Creative Cloud

    Keep us posted on this issue so that we can assist you better.

    Thanks and Regards.
     
    Arun B J, Aug 22, 2020
    #2
  3. MARKSETON
    MarkSeton Win User
    Adobe Creative Cloud

    I have used Adobe and their creative cloud service on my home PC for many years without incident. The PC works well and I have had no issues until recently. The windows update before last stopped the Adobe Creative Cloud connecting to the Adobe server.
    I rectified this by stepping back the Windows Update and then reapplying it - all was well. Following the last windows update the exact same thing happened but I didn't realise soon enough and there was no step back available before the update.

    I have contacted Adobe on this and I have had literally 5 different technicians trying to rectify this for over 12 hours over the last week and still we cannot get PC to connect to the Adobe servers. We have tried everything!!

    Before I go for the nuclear option of reinstalling Windows 10 entirely hoping that this will rectify the issue does anyone have any suggestions
     
    MarkSeton, Aug 22, 2020
    #3
  4. ANDRE DA COSTA
    Andre Da Costa Win User

    Adobe Creative Cloud stores information even after uninstallation

    Andre Da Costa, Aug 22, 2020
    #4
Thema:

Adobe Creative Cloud stores information even after uninstallation

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