Windows 10: Adobe Illustrator CC keeps crashing

Discus and support Adobe Illustrator CC keeps crashing in Windows 10 Drivers and Hardware to solve the problem; Hello, Can anyone spot a clue to the crashing in these images? Thanks, Anthony [ATTACH] [ATTACH]... Discussion in 'Windows 10 Drivers and Hardware' started by AnthonySeminara1, Mar 6, 2020.

  1. Adobe Illustrator CC keeps crashing


    Hello, Can anyone spot a clue to the crashing in these images?

    Thanks,

    Anthony


    Adobe Illustrator CC keeps crashing 30934cad-1417-4c6a-97e2-3b2e3cec7289?upload=true.png


    Adobe Illustrator CC keeps crashing 03c57768-80bf-4654-b430-7ce61631854e?upload=true.png

    :)
     
    AnthonySeminara1, Mar 6, 2020
    #1
  2. Andrei Win User

    Uninstall Adobe Illustrator CC 2018

    Few months ago i had to install Adobe Illustrator CC 2018 for user,
    who had Adobe account with license.
    Now this user is away and i need to clean that computer.

    I tried unistall from:

    • "Apps & features"
    • "Uninstall or change a program"
    • ">Illustrator_Set-Up.exe /uninstall" from administrator command prompt

    But it only opens "Creative Cloud" window where it needs log-in information. (Or "No internet connection" if no network connected)
    Can i uninstall without finding someone with account?
     
    Andrei, Mar 6, 2020
    #2
  3. Adobe Illustrator (2017 Release) Crashes on Launch | Windows 10

    This problem has been occurring since I got my new laptop, Windows 10 64x, and installed my normal Adobe products I use. All of the other Adobe apps, like Premiere and After Effects work completely fine. But when I open Illustrator, it gets past the splash screen and opens the normal app window with the grey background. It sits there for a second then crashes with no dialogue box, nor does it ask about doing diagnostics on the next start. Additionally, no log is given, unless it's in a folder somewhere, I don't know.
    As I've read about Wacom drivers, I've never had Wacom drivers on my computer. The only pen device I have is a Huion tablet with it's latest drivers.

    I've tried...

    • Reinstalling it (Uninstall and Install from Adobe CC)
    • Deleting preferences from %AppData%/Roaming/Adobe/Adobe Illustrator 21 Settings/
    • Downloading Adobe's supposed missing file to put in /Adobe Illustrator 21 Settings/
    • the shortcut Alt+Ctrl+Shift during startup, has no effect.
    • Moving around plug-ins to which Illustrator starts to the Welcome page but then forces you to restart it, and continues crashing. (This is a likely cause, but I don't know how to fix it)
    • Running diagnostics (when it let me), to which it reported nothing.

    Also, I don't have any font manager I know of. I've never touched anything with fonts, other than installing Roboto to the Windows font folder. I really know nothing about font managers, so if it is the case please tell me without assuming any prior knowledge.

    Is it possible to install a older version? The CC Manager doesn't allow it anymore, but it would make things a lot easier.

    EDIT:
    I tried opening a Illustrator save file from a while ago instead of opening it directly. It opens and shows the illustration that I made but doesn't finish populating all of the buttons and tool panels before it crashes.
     
    Jacob Jewett, Mar 6, 2020
    #3
  4. Ma. Lau Win User

    Adobe Illustrator CC keeps crashing

    new microsoft update and adobe illustrator cc 2016

    Hi,

    Seeing that you already have an updated version for Adobe Illustrator, we suggest you to uninstall and reinstall the application or contact Adobe support for further assistance.

    Regards.
     
    Ma. Lau, Mar 6, 2020
    #4
Thema:

Adobe Illustrator CC keeps crashing

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