Windows 10: Adobe Reader XI file closes 10-20 seconds after opening

Running Windows10 v.1909 (OS Build 18363.778)

A couple of weeks ago my PDF files began to automatically close a few seconds after opening. I restarted my PC, and it seemed to fix the problem. I am using Adobe Reader XI v11.0.23. This began happening again today, and restarting my PC is not having any effect this time. One online solution https://www.youtube.com/watch?v=V5iK40UeRzc was to run Eula.exe found in (C\Program Files (x86)\Adobe\Reader 11.0\Reader. The suggestion came from someone who was experiencing the file immediately closing without ANY delay. Compatibility troubleshooting resulted in the message that the program was not compatible with Windows 10, but it worked perfectly for several months after I bought the PC. I prefer Adobe Reader XI because Reader DC does not allow adding text or adding signature images. I was going to try System Restore, but I thought I'd post the problem first.

Thanks for any help.

:)

 

Adobe Reader not opening

Hi Albert,

Thank you for your interest in Windows 10.

I suggest you to uninstall and reinstall Adobe Reader DC
and check if it fixes the issue. Follow the steps below to uninstall
Adobe Reader DC:

• 
  Press Windows key + X.
  
• 
  Click on Programs and Features.
  
• 
  Look for Adobe Reader DC
  and right click on it and click on uninstall.
  
• 
  Reboot the computer after uninstall is complete and try to reinstall them.
  

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

 

Adobe Reader not opening

I re-installed Adobe Reader DC. It worked for a few hours and then stopped working.

Windows diagnostics said the program is incompatible.

What should I try next?

 

Microsoft Edge vs Adobe Reader

Hi Jenny,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Open Control panel.
  
• 
  Select Default Programs.
  
• 
  Click on Adobe Reader and set that application as Default.
  

If the issue persist follow the steps below.

• 
  Open Default Program.
  
• 
  Click on Associate a file type or protocol with a program.
  
• 
  Select any pdf file Extension.
  
• 
  Click on Change program.
  
• 
  Select Adobe Reader.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help