Advice required - Post Upgrade - Suspect Pro 2 is Bricked

Discus and support Advice required - Post Upgrade - Suspect Pro 2 is Bricked in Windows 10 Support to solve the problem; Hi all *Smile, hope someone can find a fix for me but I fear the worst at this point.*Sad Was a happy Pro 2 user since it was released until the... Discussion in 'Windows 10 Support' started by Fisherman, Aug 2, 2015.

  1. Fisherman Win User

    Advice required - Post Upgrade - Suspect Pro 2 is Bricked


    Hi all *Smile, hope someone can find a fix for me but I fear the worst at this point.*Sad

    Was a happy Pro 2 user since it was released until the scheduled 10 upgrade yesterday. After upgrade installed with minimal issues, was feeling my way through the new system enjoying music and cortana etc, when started getting a screen freeze while the music continued. After hard reset and opening up the same apps this freeze continued with increased frequency, task manager was showing 100% disc usage. I shut down cortana and all live tiles and freeze continued. I then progressed to searching forums on disc usage and followed suggestions to shut down windows search/super fetch, with no observable improvement.

    At this point I gave up and tried to do a refresh keeping my personal documents only, but was not successfull with no progress being indicated and with what I assume was another freeze - I did a hard reset.

    I am now unable to boot past the secure boot screen and have a flashing amber led sequence near the power button. (3 x 3, 1 x 4, 1 x 1 long flash - repeat)

    Is there an Ob-Wan Kenobi out there to give me hope?

    Cheers



    :)
     
    Fisherman, Aug 2, 2015
    #1
  2. Fender77---01 Win User

    Nokia 5130 doesn't boot correctly

    Yep, you've most likely "bricked" your phone.

    Flashing is warranty voiding, so you will have to try other repairs or forum.

    We cannot help you any further here.

    The memory card and battery trick is just some common steps to try, but like you mentioned now in your post above, I already suspected that you'd bricked it.

    Good luck!
     
    Fender77---01, Aug 2, 2015
    #2
  3. CellZapper Win User
    insider update build 17040.rs_prerelease.171110-1506 seems to have "BRICKED" my test system.

    insider update build 17040.rs_prerelease.171110-1506 seems to have "BRICKED" my test system.

    looks like it needs to be rebuilt from scratch, because I can't get in to anything to roll back the upgrade.

    at first it got to desktop, but no response to the mouse or key board, many errors from Kaspersky.... PC dead with its eyes open to all effects.

    but now after several attempts to get it to restart/reboot etc. it is just a black screen with a mouse pointer.

    suspect Kaspersky did not help, advice is turn off virus checkers during upgrades. (I usually have it turned on without noticed problems)

    strange power problem has started, I switched off via power button, and it restarts after a minute or two..... ???

    Advice to recover without a rebuild from scratch PLEASE.

    Thanks Chris
     
    CellZapper, Aug 2, 2015
    #3
  4. Indianatone Win User

    Advice required - Post Upgrade - Suspect Pro 2 is Bricked

    I think you have a hardware failure and need to call Microsoft.
     
    Indianatone, Aug 3, 2015
    #4
  5. YOU
    You Win User
    I'm not sure if this will work, but someone on the Microsoft Forums suggested this to someone whose Surface would not boot.

    1. Attach the Power Supply to the device.
    2. Press and hold the power button for 10 seconds.
    3. Repeatedly press and hold the power button for 1/2 second before releasing, wait a few seconds to see if the Surface boots up, if it does not, repeat the process.
     
  6. Slartybart Win User
    Obi-wan was busy, so I thought I'd offer a suggestion *Wink

    Try a battery out reset (aka hard stop):

    Disconnect the AC power / charger
    Disconnect any peripherals, and remove the cover
    Remove the device from a dock if one is used
    - you just want the pro 2, nothing else trying to function

    Press and hold the power button for about 30 seconds,
    Wait about 15 minutes

    Connect the AC power / charger
    Press the power button

    Maybe that will do it ...
     
    Slartybart, Aug 3, 2015
    #6
  7. Fisherman Win User
    Yes, I fear that the LED sequence may indicate an SSD failure, but I have also read that at the other extreme it is software related due to a bootloader corruption, a result of the hard reset during refresh.

    I still have extended warranty that should cover any hardware issue, but I think I may need to download the recovery image for USB, to see if that will establish where the issue lies exactly.

    Cheers

    Steve
     
    Fisherman, Aug 3, 2015
    #7
  8. Fisherman Win User

    Advice required - Post Upgrade - Suspect Pro 2 is Bricked

    Hi there, I have now tried the sequence you advise but no change unfortunately.

    When I press the power button the Surface logo comes up but with no rotating dots, then after like 30 seconds i get to the secure boot screen. No options there affect the boot loop I am stuck on, what ever I choose (or if I don't change anything), when I exit setup, the restart process repeats.
     
    Fisherman, Aug 3, 2015
    #8
  9. Fisherman Win User
    Thanks for that and worth a try, but no change at all. I feel I need to try booting with the recovery image to see if that will perhaps install missing bootloader files to proceed.

    3 days to download 6 GB! The joys of being stuck on a remote south atlantic island*cry
     
    Fisherman, Aug 3, 2015
    #9
  10. Slartybart Win User
    I'm not sure how this tut applies to a Surface, but it's fairly comprehensive for PCs.

    Troubleshooting Windows 7 Failure to Boot - Windows 7 Help Forums

    This tut often help when you run the repair 3 times (to rebuild the BCD)
    Startup Repair - Windows 7 Help Forums

    Yeah, I know the tuts are Win7, but you might find the repair option in advanced or troubleshooting of the recovery options.

    What's so terrible about being stuck in a remote South Atlantic island? How far south is that island? *Wink

    Good luck
     
    Slartybart, Aug 3, 2015
    #10
  11. YOU
    You Win User
  12. YOU
    You Win User
    might actually need to connect a keyboard to r Surface in order to type in Command Prompt.
     
  13. YOU
    You Win User

    Advice required - Post Upgrade - Suspect Pro 2 is Bricked

  14. Fisherman Win User
    After the Surface screen I end up with this secure boot screen;

    Security Device Support [Enabled]

    Secure Boot Control [Enabled]

    Install Default Secure Boot Keys

    Delete All Secure Boot Keys

    Exit Setup

    and I am unable to get out of that loop, i.e. if I exit it boots to the surface screen followed by the above secure boot screen and on and on. I briefly had the red surface screen after deleting the secure boot keys as I was trying all the options to get out of the loop, reinstalling the keys returned it to black surface screen.

    Once I return home I'll download the recovery image to give that a go.

    Thanks for your help, You*Thumbs
     
    Fisherman, Aug 5, 2015
    #14
  15. Fisherman Win User
    Thanks, though it looks like MS support suggest if you can't get into the system recovery tools, then go ahead and download a recovery image - that sounds like my surface's issue.
    The Falkland Islands are 300 miles off the South Eastern Argentine coast and the islands are great, it's an interesting and unusual place, a marine mammal and bird paradise...but the internet sux big time!!!*Smile
     
    Fisherman, Aug 5, 2015
    #15
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Advice required - Post Upgrade - Suspect Pro 2 is Bricked

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