Windows 10: AES2501B Device - "Device Disconnected" sound every ten seconds or so

Since installing Windows 10 I've been bothered by "Device Disconnected" sounds about every 10 seconds or so.

I just turned off the sound until I could investigate further.

I found that the AES2501B fingerprint reader device is the culprit as disabling it stopped the Device Disconnect sounds, but this prevents me from using the fingerprint reader to log in to Windows.

Further digging lead me to discover that this was power management related, but Windows 10 no longer seemed to offer the ability to turn off power management on a device basis.

Update: I found that adding a DWORD entry in the registry appears to resolve this. I got the "Driver key" for the device by checking the device properties in Device manager, going to the Details tab, and selecting "Driver key". This had the value:

{53d29ef7-377c-4d14-864b-eb3a85769359}\000

I then went into regedit, and opened the location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{53d29ef7-377c-4d14-864b-eb3a85769359}\0000

I then added a new DWORD, giving it the name PnPCapabilities with a value of 0.

This appears to have stopped the Device disconnects, and strangely, it also has brought back the Power Management tab (but just for this device).

However, I'm not 100% convinced that the value of zero is the best/correct solution, please could someone who knows this stuff better than I please contribute.

Cheers
Dave

:)

 

Windows 10 AES2501B Device - "Device Disconnected" sound every ten seconds or so

Hi Jeremy,

We appreciate your time and effort for getting back to us.

Try the following methods and check if it helps:

Method 1: Perform a Clean Boot and find out which application/service is causing this issue.

A clean boot helps to eliminate software conflicts and to determine what is causing the problem. Perform a clean boot on the computer by following the steps given in the link:

http://support.microsoft.com/kb/929135

Note: The steps for Windows 8.1 applies to Windows 10.

Disclaimer: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

If the issue persists then follow the below method.

Method 2:

I suggest you to uninstall and reinstall the game in compatibility mode.

Follow the below steps:

1. Right click on the setup file and select Properties.

2. Select Compatibility tab.

3. Check Run this program in Compatibility mode.

4. Let the game install and then check the functionality.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Windows 10 AES2501B Device - "Device Disconnected" sound every ten seconds or so

Hi Dave,

Thank you for posting your query in Microsoft Community.

I suggest you to Update the Windows 10 Drivers and check if it help.

Please refer to the below article “How to: Install and Update drivers in Windows 10”by Mr. Andre Da Costa to update the drivers:

How to: Install and Update Hardware Drivers in Windows 10

I also suggest you to refer to the article “Fix Sound Problems” and check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01



Thank you for sharing the information in Microsoft Community. We appreciate your contribution towards Microsoft Community.



Please get back to us for future support, we’ll be glad to assist you further.



Thank you.