Windows 10: After a windows update my keyboard and mouse no longer work

Discus and support After a windows update my keyboard and mouse no longer work in Windows 10 Drivers and Hardware to solve the problem; Hi I shut down my computer last night and turned it on to find that windows had installed an update without telling me. Now, when boot to the screen... Discussion in 'Windows 10 Drivers and Hardware' started by enurzia0, Jun 29, 2020.

  1. enurzia0 Win User

    After a windows update my keyboard and mouse no longer work


    Hi

    I shut down my computer last night and turned it on to find that windows had installed an update without telling me. Now, when boot to the screen that shows the time date etc, nothing happens when I press any buttons on my keyboard or mouse. None of the lights are on and I have tested


    - Safe mode nothing changed


    - Trying the keyboard and mouse on another pc Keyboard and mouse worked normally


    - Uninstalling the update I was greeted with an error, sometimes I feel like Windows works against me


    - Trying different ports Nothing changed



    I have searched online for more solutions but almost all of them require booting your pc with a working keyboard/mouse... that totally helps.

    :)
     
    enurzia0, Jun 29, 2020
    #1
  2. Kem Mon Win User

    Keyboard not working after Windows 10 Update

    Hi,

    Have you tried updating
    your mouse and keyboard driver? If not, we suggest you to do so. There is a possibility that the driver is not compatible with the new Windows 10 update. However, one
    of the workarounds that we suggest for your mouse and keyboard to work is to update the driver. If the symptom persist, you can run the Hardware and Devices Troubleshooter. To run the Troubleshooter, follow these steps:


    • On your search bar, type
      Troubleshooting.

    • Change the view to
      View all.

    • Choose
      Hardware and Devices
      and run the troubleshooter.

    Let us know how it goes.

    Regards.
     
    Kem Mon, Jun 29, 2020
    #2
  3. keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, Jun 29, 2020
    #3
  4. Rose Cal Win User

    After a windows update my keyboard and mouse no longer work

    after putting my desktop to sleep the mouse and keyboard are no longer active

    Hi Cal,

    Outdated drivers may be one of the possible causes why your mouse and keyboard is not working after putting your desktop from sleep. To assist you better, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Have you tried updating your drivers?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you check for the latest update for the drivers.

    Keep us posted if you need additional help.
     
    Rose Cal, Jun 29, 2020
    #4
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After a windows update my keyboard and mouse no longer work

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