Windows 10: After an update my Headphones stopped working

So I was watching a video when I saw my PC needed to be updated.
I started the update and now my sound is detected, just doesn't go to my headphones.
Please help me I am lost, all the YouTube tutorials are not doing anything to help.

submitted by /u/LuigiNoob546
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:)

 

Headphones stopped working after update

Hello Patricia, my name is irisdiel and I am an independent advisor. Down below ill list some steps that will help fix your issue with your headphones.

1. Set your headphones as your default device

- On your keyboard, hold down the Windows logo key and press the X key.

- Select Control Panel from the pop-up menu.

-Change your view to Category and click Hardware and Sound.
https://images.****/wp-content/upload...

-Click sound

-Select Headphones and click Set default

Note: You may see “Speaker/Headphones” instead of just “Headphones”. If that’s the case, select Speakers/Headphones and click Set Default.

2. On your keyboard, hold down the Windows logo key and press the X key.

- Select Control Panel from the pop-up menu.

-Change your view to Large icons and click Programs and Features.
https://images.****/wp-content/upload...

-Uninstall IDT Audio Driver from the list and choose Uninstall.

- Restart your computer and check to see if your headphones are now working.

Your headphones should be working after try those two methods if they dont it can also be the jack on the headphones that may be broken.

Thank you and good luck. Regards- .

 

Headphones not working.

Hi Haylee,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the headphones on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What are the troubleshooting steps you have tried to resolve the issue?
• How have you connected the headphones to your device?
• Were you able to see if the headphones detected on your computer?

As a work around, try the below and update us the status of this issue:

• I suggest you to connect the headphones to different device and check if the headphone is working fine. This will help us to detect if the issue is with headphone.
• If headphones are working fine on other devices, try to connect the headphones to different ports on the PC in the question and check if it is working fine. This will help us to know if the issue is with ports.

I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.

 

My headphones stopped working.

Hi,



I realize the inconvenience you are experiencing with your headphones. I will certainly help you with the issue.



I appreciate your efforts in resolving the issue.



Before assisting further, did you check if similar issue persists on connecting another headphones to the PC?

You may be facing the above issue due to disabling the microphone option on your PC. If the option to use microphone is switched
Off, your microphone will not be getting detected and eventually will not be able to complete the setup wizard on the PC. The above issue may also occur due to the non-updated headphone drivers installed in the PC.



Method 1:

Run inbuilt audio troubleshooter and check if it works. Follow the steps given below.

• Press Windows Key +R, type
  Control Panel.
• Typetroubleshooting in the search bar, click on troubleshooting.
• Now click on view all option.
• Click on Playing audio and follow the prompts to run the troubleshooter.

Note: If your computer is having problems playing sound, try using the Playing Audio troubleshooter to fix the problem. It checks for common problems with your volume settings,
your sound card or driver, and your speakers or headphones.



Method 2: Follow the steps below to check if the option to use microphone is enabled on your PC.

• Press Windows logo key on the keyboard, type
  Microphone privacy settings and select the top most search result.
• Check if Let apps use my microphone option is switched to
  On status. If not, slide the bar to On status and check if the changes are effective.

Method 3: Check if similar issue persists on connecting another headphones to the computer. If the headphone works fine on other PC’s,
update the headphone drivers manually from
Device manager by following the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the options.
• Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
• Right-click on the headphone driver and select
  Update this software option.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

If the issue persists, download and install the drivers for Windows 8/8.1 from the manufacturer's website in compatibility mode and check if that works.

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows

*Holds good for Windows 10 as well



Hope this information helps.



Please get back to us with an update on the issue, we will be happy to help.