Windows 10: After applying the 5/19 Update, I lost Activation. How do I fix?

Discus and support After applying the 5/19 Update, I lost Activation. How do I fix? in Windows 10 Updates and Activation to solve the problem; This is a desktop that used the free upgrade to go from W7 to W10. It ran W10 successfully for a long time. I recently applied the 5/19 update and it... Discussion in 'Windows 10 Updates and Activation' started by jeffw00, Aug 17, 2019.

  1. jeffw00 Win User

    After applying the 5/19 Update, I lost Activation. How do I fix?


    This is a desktop that used the free upgrade to go from W7 to W10. It ran W10 successfully for a long time. I recently applied the 5/19 update and it said it couldn't activate (80072EE7). I contacted support, and spoke to a supervisor (Sumit) in escalation. He said that my W7 product code was a valid code for Windows 10. However, since I used the free upgrade, my code was a W7 code, so Microsoft would give me no help if an activation went bad after an update. My only options were to buy a new code (he pushed this very hard) or completely uninstall windows, reinstall windows 7, and try the upgrade again (and of course, upgrades are no longer free). I.e., he wanted me to completely rebuild my system in the hope (no guarantee) that things would go better this time.


    I can't believe this is Microsoft's policy. I was a valid Windows 10 user, applying an update as recommended by Microsoft, and something went wrong. Shouldn't Microsoft fix my issue?


    Thank You

    /j

    :)
     
    jeffw00, Aug 17, 2019
    #1

  2. Radio Switch Device Error Code 19

    Hi Kara,

    Thank you for bringing up your query on Microsoft Community.

    We sincerely regret for the inconvenience caused, and appreciate the steps you have taken so far to fix this issue.

    The error code 19 describes that, Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.

    Recommended resolution

    • Uninstall and reinstall the driver.
    • Revert to the most recent successful registry configuration.
    Before we could reset the computer to factory settings, I suggest you to refer to the below article and perform the troubleshooting steps suggested for error code 19.

    Error codes in Device Manager in Windows.

    https://support.microsoft.com/en-us/kb/310123#bookmark-19

    Hope it helps.

    Let us know the status, we are happy to assist you further.
     
    Abdul_Malik, Aug 17, 2019
    #2
  3. Windows 10 infinite restart black screen


    The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

    Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

    John
     
    AmericanPharaoh, Aug 17, 2019
    #3
  4. After applying the 5/19 Update, I lost Activation. How do I fix?

    Vista Automatic Updating Error

    Automatic Updates isn't currently running.
     
    DistantDeath, Aug 17, 2019
    #4
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After applying the 5/19 Update, I lost Activation. How do I fix?

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