Windows 10: After clean reinstall with new SSD, Laptop freezes on sleep/shutdown?

how about starting a new thread in the BSOD forum?

re: DNS, Run the Network troubleshooter in Control Panel
- OR -
Manually reset (ipconfig /flushdns at a minimum)

Command Prompt (Admin)
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

 

You have done almost all. Now try the Power Cycling as posted by Golden in this thread: Crucial M4 drive freezing after 000F firmware update - Windows 7 Help Forums

If it also does not change anything, then, taking into account what you have said earlier ....

.... it may he a problem with the disk itself. Contact with the vendor and ask for a replacement.

The event log is nothing serious. That jokes site might have come as a popup, or someone else sehed for it on your computer.
No other event log is indicating anything regarding the issue, as none of the other files included in the DM Log output zip. It is not a case of BSOD apparently.

 

I'm unsure about the jokes site. I keep this computer locked and everyone has their own, and I have popups blocked and am using uBlock Pro. But I suppose it's possible.

I'll try power-cycling the system later, but I have a built-in battery so I have to see if there's a socket.

Here's all Windows events, if that helps. It probably doesn't. full dump.zip The system lockups are always followed by a critical alert that the system did not shut down properly. I can't seem to find anything, but it seems almost like from the system's perspective I had just unplugged it.

 

The DM Log Collector output already contains your full event logs, and it is checked.

What you are stating here is right, the system is not having a proper shut down.
Code: Event[1493]: Log Name: System Source: EventLog Date: 2016-05-26T20:37:47.521 Event ID: 6008 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Alpha-V3 Description: The previous system shutdown at 7:40:52 PM on ?2016-?05-?26 was unexpected.[/quote] It may have different causes. But what we are seeing here in the issue that the system is not going with the power state change as it should be when this very disk it connected.
I think you havent tested the situation with any other SSD? As far as I read, you swapped it with a HDD and then it works fine.

As our knowledgeable and experienced posters say, some SSDs dont accept the extreme power state events like Fast Boot, Sleep on it or hibernation. As you said, you nullified all those possibilities till now.

Sometimes some third party ACPI controllers may cause this issue; asus is a big victim of this case. ATK, Overdrive, AI Suite etc can be remover from this system as a test; I am not very aware about the FilpLock tool. Uninstallation of the programs may not be enough to remove the programs from the root; a clean install over the factory installation may be tried as the last resort, providedthe power cycling also does not help.

But, after that step, if the issue still persists, IMHO you should contact the vendor seeking a replacement.

 

I had swapped out the drive for a hdd in the past, but that was only for a day as I assumed that would be sufficient to test it. When I pop in the new Wifi card on Tuesday I'll pop in my spare hard drive at the same time, then do a clean reinstall without installing the ATK package. The ATK package is needed for FlipLock (which disables the keyboard and can automatically enable tablet mode when the screen is folded back) - which I would like to keep on this system. If it turns out it's the SSD I'll try to replace it, but I had bought it on Amazon in January so I don't know if I'm eligible for a return. In the mean time I'll try uninstalling Fliplock and ATK package.

I really hope it's not because I accidentally zapped something with static.

What is really annoying is that it seems to work fine for about a day or two, then it starts crashing at sleep. I don't believe I made any major changes in that time.

 

Ugh it's annoying how intermittent it is.

Yesterday when I woke up it was sleeping normally and woke up fine.

later I unplugged it and closed the lid, and it slept and woke normally.
Then I closed the lid again, and it immediately crashed and had to be forced to shut down
then when I closed the lid again it went to sleep.

This morning I woke up to it crashed and had to force it to shut down again
and when let it sit for a while it went to sleep.

ALPHA-V3-2016-05-29_111835_19.zip

But in two days I'll pop in the new wifi card, swap out the ssd, and try again with a clean reinstall with no drivers and just firefox installed. Maybe I'll try installing Windows 8. I should have the installation isos kicking around on a hard drive somewhere.

Actually, I could try booting from USB so I can install to the drive right now. I don't have a windows 8 iso anymore though so I have to use the media creation tool to download it.

 

Update: My new Wifi card came in a day early. I now have Windows 8 installed on a HDD, and will only install Firefox and let Windows handle all drivers and updates. Let's see if this works.

Ugh, I forgot how much Windows 8's windowing environment sucks.

And finding drivers. Windows 10 is much better at finding drivers, and even retains the drivers when doing a in-place clean reinstall. Which might be another source for the crashes, idk.

All clear after 24 hours, need another 48 to confirm. Then I'll install Windows 10 on this drive, then try a clean install on the SSD. If that breaks it I'll try selling the SSD and finding a compatible replacement.

 

Oh, yay. It is NOT the SSD.

After being confident that Windows 8 on a HDD was working fine, I wiped the partition on the HDD and installed a clean copy of Windows 10, then installed the drivers. The internet here is slow, so I disabled sleep and let it download updates all night.

This morning I woke up and it was up-to-date, with only drivers and Firefox installed. I reenabled sleep and started getting ready. And guess what happened when I checked on it half an hour later?

That's right. The screen was off, the power, charging, and numlock lights were on, and it did not respond to tapping on the keyboard or clicking the power button. It has crashed again. It's not the SSD's fault, and it's not the wifi module's fault. It is either Windows 10 or one of the installed drivers.
DESKTOP-R0E3F1E-2016-06-01__90201_05.zip This is the log with a clean install of Windows 10 on a hard drive and just drivers installed.

I'm grateful that I don't have to try to get my money back on this SSD, but I really wish I could narrow down this to the specific driver or cause. But I at least got a Wifi AC card with working bluetooth out of trying to fix this :shrug:

here's another: ALPHA-V7-2016-06-01_122152_44.zip
After using the computer for a while I click the power button to sleep it and it crashes. restart and click the button again, it enters and resumes from sleep fine every time. It has to be something that borks after a while of usage

 

Not sure if you've tried already, but can you disable devices one at a time in device manager and test?
That's how I found a problem I had with crashes whenever I went into sleep mode.

 

Grasping here ...

Try lowering your monitor resolution

Try disabling one of the graphics adapters

KB2850674 mentions $Secure permissions - but the KB was for Win8.x
Still regression is possible ....

Launch Command Prompt (Admin)
chkdsk c: /scan
chkdsk c: /spotverify
yes to scan at restart

This behavior reminds me of when WU is loading a cumulative update - sometimes it goes blank and a cold start is all you can do.
Run WU manually - pending updates?
Apply all and continue manually checking for updates, apply all that are offered.

If you use a MS account, try using a Local account

Timebroker - disable service

powercfg /sleepstudy might tell you something, but what I read was more about battery usage.

Try running on battery alone
Try running on AC alone

Last guess for a while *Wink

Boot to Safe mode, then restart in normal mode.

 

I'm just going to leave it for now. When it bothers me enough again I'll try all that stuff.

It's just annoying because it's effectively random as to when it does it. It's not related to the SSD or the Wifi card, and will do it on a fresh system with only firefox and software updates installed, and I really doubt it's firefox. It will sleep and wake multiple times no problem, then it suddenly decides to crash and become unwakeable. It sometimes does it when plugged in, it sometimes does it when not plugged in. It sometimes does it when I press the sleep button, and it sometimes does it when it sleeps due to being idle. It sometimes does it on a SSD, it sometimes does it on a HDD. It sometiems does it on the old Wifi module, it sometimes does it on the new wifi module. There's absolutely no rhyme or reason to it, and if nothing shows up in all of the BSOD reports I've posted then I don't know how to troubleshoot it.

The only components (except the 840m, I'll try that) that I can think of that can cause it are components that I cannot disable without destabilizing the system (or making the test moot - like the AHCI driver)

I'm just going to add to this as this is not enough to bump the thread up again, but it seems to be something that borks over a certain period of time no matter if I use it or not, but is fine if I put the computer to sleep or shut it down within the period of time. Here's another set. ALPHA-V7-2016-06-02_221325_68.zip I left the computer up all night, and it crashed when I put it to sleep. Then later on I ran it for five or ten minutes, and it shut down with no issues. One day when I have time I will set a timer and put it to sleep after longer and longer increments of being awake, and see how long it takes before it crashes. Then I'll see if the amount of time is consistent.