Windows 10: After crashing, my audio is not working

Discus and support After crashing, my audio is not working in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi! Today I was using my Lenovo laptop and it suddenly crashed. Afterwards, when it turned back on, the sound suddenly stopped working. I tried many... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Jess_123, Oct 27, 2020.

  1. Jess_123 Win User

    After crashing, my audio is not working


    Hi!


    Today I was using my Lenovo laptop and it suddenly crashed. Afterwards, when it turned back on, the sound suddenly stopped working. I tried many proposals from other related posts such as unistalling drivers, updating drivers, checking if windows audio is running in Services and is set on Automatic; running troubleshooter, etc. but the sound is still not working.


    Thank you for your help and suggestions!

    :)
     
    Jess_123, Oct 27, 2020
    #1

  2. Windows Audio Crashes

    My audio stops working when ever a mic is turned on.

    On login, audio output works normally, however, when ever any mic is used, both audio input and output crash and a red x shows up on the taskbar audio icon.

    It seems the Windows Audio service is what crashes.

    After the first crash, the audio does not come back no matter what I do until I restart my pc.

    I can replicate this with the following steps:

    1. Login to pc
      • audio output working fine
    2. Open sound settings, opens to playback tab
      • audio still fine and also able to play test sounds
    3. Click on Recording Tab
      • The sound feedback indicator on the right side is missing
      • The window freezes, error window appears about DLL crash
      • If there is no connected or enabled recording device, nothing happens everything else seem to run normally
    4. Proceed to follow various trouble shooting steps
      • Some troubleshooting steps seems to get rid of the red x on the taskbar volume icon
      • The recording tab in the sound settings is also now accessible
      • However things may seem fine at first, audio input/output is still not working and playing a test sound fails.

    Solutions I've Tried:

    • DISM (ended with no errors)
    • sfc /scannow (found corrupted files, required restart)
    • Restarting Windows Audio Service (results in err 1061, service then gets stuck on stopping)
    • Disabling and re-enabling audio drivers
    • Reinstalling audio drivers from manufacturers site
    • Using windows generic audio drivers
    • Restarting my PC
    As you can see, I've spent a lot of time trying to fix this issue and it is starting to get really frustrating.
     
    Reetik2000, Oct 27, 2020
    #2
  3. Audio not working

    Hi Mirdula,

    Before we proceed, I would like you to provide the information stated below:

    • Did you make any changes to the PC prior to this issue?
    • What troubleshooting steps have you performed to fix the issue?

    For now, I suggest that you refer to the article, Windows 10 – Audio Troubleshooting Tips
    and check if the steps provided helps rectify the issue.

    Hope this helps

    Regards
     
    Vanessa Sohtun, Oct 27, 2020
    #3
  4. After crashing, my audio is not working

    AUDIO SERVICE NOT WORKING.

    Hi,

    In that case, I suggest you follow below.

    Step 1:

    In the search box on the taskbar, type device manager, then select it from the results.

    Step 2:

    Select the arrow next to Sound, video and game controllers to expand it.

    Step 3:

    Look for IDT High Definition Audio CODEC. If it's listed, right-click it and select Update Driver, then select Browse my computer for driver software > Let me pick from a list of device drivers on my computer.

    Step 4:

    You’ll see a list of pre-installed drivers. Select High Definition Audio Device, and then select Next.

    Step 5:

    Restart PC

    Let me know the results after performing the above.

    Regards

    Shuaib

    Independent Advisor
     
    MohammedShuaib1986, Oct 27, 2020
    #4
Thema:

After crashing, my audio is not working

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