Windows 10: After factory reset, microsoft account is still there

Discus and support After factory reset, microsoft account is still there in Windows Hello & Lockscreen to solve the problem; So I just factory reset my desktop and it all seemed to go fine, but when I turned it on again the old Microsoft account was linked. I can't seem to... Discussion in 'Windows Hello & Lockscreen' started by chasekesl, Apr 23, 2022.

  1. chasekesl Win User

    After factory reset, microsoft account is still there


    So I just factory reset my desktop and it all seemed to go fine, but when I turned it on again the old Microsoft account was linked. I can't seem to log in or figure out how to remove it. I just want to clean-wipe it so I can give it to a buddy.

    :)
     
    chasekesl, Apr 23, 2022
    #1

  2. Factory reset

    Hello darrylwelch,

    I'm Independent Advisor and Microsoft MVP, here to help you with your question.

    If factory reset doesn't works, I suggest you to make clean install.

    Please refer this step-by-step guide:

    https://www.kapilarya.com/how-to-make-clean-ins...

    Hope this helps!

    Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
     
    Kapil Arya [Directly], Apr 23, 2022
    #2
  3. Microsoft Account Password Reset

    Thanks for the reply, but it does not help me. The website does not proceed past step 4. After entering the security code, the website does not proceed to step 5. It does not give an error message, it simply greys out the next and cancel buttons and hangs
    indefinitely.

    Reset your password

    If you can't remember your password, follow these steps to get into your account.

    • Go to the Reset your password page.
    • Choose the reason you need your password reset, then click Next.
    • Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.
    • Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.
    • If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.
    I'll try your "Get account help by email" suggestion and post the solution here when I've found one.
     
    Donovan de Swardt, Apr 23, 2022
    #3
  4. After factory reset, microsoft account is still there

    factory reset

    Hi,

    There shouldn't be an issue singing in to your computer after performing a factory reset. What's odd is that the error message "Your account has been disabled" is showing up. However, we suggest that you provide us a screenshot of the signing
    in page with the said error message. It's for us to determine what would be the steps that we need to isolate your concern.

    We're looking forward to your response.
     
    Carlos Tin, Apr 23, 2022
    #4
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After factory reset, microsoft account is still there

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