Windows 10: After having upgraded my CPU and motherboard, windows does not recognize my activation key.

I paid for my license. How should I follow up?

:)

 

Windows activation fails after upgrading CPU and motherboard

Hello,

I get an error message trying to re-confirm Windows 10 activation after upgrading motherboard and CPU. Error message that came was: "Unable to activate Windows. We can't reactivate Windows as our servers aren't available right now. Wait for a few minutes
or try adding your Microsoft account again. Learn more".

This is now the second day in a row that it does not work.

Have you seen the same, and if yes, any suggestions for a fix?

Background:

-I was following the process recommended by Microsoft Support for the activation after motherboard and CPU upgrade.

-Before upgrade I had perfectly activated win 10.

BR,

 

Windows 10 activation with new motherboard


I've tried contacting Microsoft support by both chat (twice) and phone, and none of it was helpful. And so I'm posting the problem here.

I have a laptop that was originally running Windows 7. I upgraded to Windows 10 last month via the free upgrade option, and things were working fine for a while. However, a motherboard issue forced me to replace the motherboard yesterday. This also required me to move the old hard drive and CPU to the new motherboard.

Now, my problem is this: while I do still have Windows 10 installed on my device, it is an evaluation copy; it is not activated as the full product. Some research told me that the free W10 upgrade is linked to the device's hardware, something I didn't know. Since I'm using a different motherboard now, Microsoft apparently doesn't recognize that I DO own a full version of W10 courtesy of the free upgrade.

So now I'm wondering whether there is a way to transfer my W10 license to the new motherboard so it will activate. And before you ask/suggest anything:

• My original sticker on the bottom of my computer with the W7 license key on it fell off a long time ago. So no, I don't have that.
• I tried contacting Dell to get my original product key, and they refused to help me because I'm out of warranty, even though what I'm asking them for is very simple.

Any help is appreciated.

 

Windows 10 and upgrading motherboard

Hi,



Thank you for bringing up your query on Microsoft Community.



The only hardware changes that can negatively impact activation status once you upgrade to free version are the changes to the:

• CPU
• TPM
• Motherboard replacement

The following changes are examples of hardware changes that will NOT impact the activation status:

• HDD/SSD
• Video card
• Adding extra memory

Let us follow the steps suggested by Andre Da Costa (replied
on July 26, 2015) in the following thread:



Will Upgrading Motherboard After Upgrading To Windows 10 Make Me Lose My Windows License?

http://answers.microsoft.com/en-us/...ading-to/a26e93c4-6886-4b44-99cf-7bf49ccba6ee



Kindly let us know if you need any further assistance with Windows, we are glad to assist you.