Windows 10: After installing Windows 10 1809 update, Windows Hello Facial Recognition not working on...

Discus and support After installing Windows 10 1809 update, Windows Hello Facial Recognition not working on... in Windows Hello & Lockscreen to solve the problem; I am unable to login to my Surface Book 2 using Face Recognition after the version 1809 cumulative update for Windows 10 done on 9th Jan 2019 This is... Discussion in 'Windows Hello & Lockscreen' started by SThyl, Jan 19, 2019.

  1. SThyl Win User

    After installing Windows 10 1809 update, Windows Hello Facial Recognition not working on...


    I am unable to login to my Surface Book 2 using Face Recognition after the version 1809 cumulative update for Windows 10 done on 9th Jan 2019

    This is very sad. Why do you guys release these updates without proper and rigorous testing? It is sad that these failures occur on your own top of the line products like the Surface Book 2.


    Most customers are today SCARED of doing a Windows 10 update as one just cannot be sure that things will work alright after the update! Let alone wanting improved functionality and a better experience with the latest updates. This is my second experience and I earnestly hope you guys at Microsoft will fix this.

    Just for your info . in the last 3 years I never had any such experience on with my MacBook of IMac !!


    ***Original title: UNABLE to login to my Surface Book 2 using Windows Hello Face Recognition after the version 1809 cumulative update for Windows 10.***

    :)
     
    SThyl, Jan 19, 2019
    #1
  2. Donna Men Win User

    Windows Hello facial ID won’t work

    Hi,

    There are a few reasons why this Windows Hello facial recognition fails, such as outdated driver, compatibility or OS update. We'd like to know if you made any changes on your device prior to the issue, such as installing update or change settings?

    As an initial troubleshooting, we suggest you to reset Facial Recognition by following these steps:

    • Press Windows key + I to open Settings.
    • Click Accounts and select Sign-In options.
    • Locate Facial Recognition options and click Remove under them.
    • Click Get Started and follow the on-screen instructions to reset Facial Recognition.
    • Restart your computer.

    If issue persist, update your drivers by following the steps on this link. You can also check your device
    manufacturer for latest release of drivers.

    Keep us updated with the results.
     
    Donna Men, Jan 19, 2019
    #2
  3. facial recognition

    Hello,

    Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
    trying to turn off the Facial Recognition feature for Windows Hello or for the
    Windows 10 Camera app?

    If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

    • Go to Settings.
    • Select Accounts.
    • Click Sign-in options.
    • Under Picture password, click Remove.

    However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
    submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

    • Open the Windows 10 Camera app.
    • Click the Gear icon located at the upper right corner of the screen.
    • Scroll down, click Send Feedback.

    Let us know if you have other questions.
     
    Jefferson Ore, Jan 19, 2019
    #3
  4. Jay Jap Win User

    After installing Windows 10 1809 update, Windows Hello Facial Recognition not working on...

    Facial recognition

    Hello Bill,

    We need to do further investigation on your concern so that we will know why the facial recognition quit working:

    • Have you recently made any changes/updates prior to this issue?
    • Is there an error message when you try to sign using facial recognition?
    • What is the make and model of your computer?

    In the meantime, I would suggest that you perform the troubleshooting steps in this
    article.

    We will wait for your response.

    Regards.
     
    Jay Jap, Jan 19, 2019
    #4
Thema:

After installing Windows 10 1809 update, Windows Hello Facial Recognition not working on...

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