Windows 10: After network login the explorer crashes in function GetFlagsAndCleanIconString

Hello,


we have a strange problem with one of our PCs. Few days after installing Windows 10 2004 the explorer starts to crash when a user logins with a domain account. With a local account everthing ist fine. Restarting the explorer with the task manager shows for two seconds the taskbar and than the explorer crashes again. The result ist allways a black screen with a mouse cursor. The problem persists also after an inplace upgrade to windows 10 20H2.


Starting the explorer on a directory works fine. I can browse through the filessystem, change options, copy files etc. Only this first explorer process after starting a login session fails.


Theese standard operations where made without an effect:


o sfc /scannow

o chkdsk c:

o DISM.exe /Online /Cleanup-image /Scanhealth
o Get-AppXPackage -AllUsers Where-Object {$_.InstallLocation -like "*SystemApps*"} Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$$_.InstallLocation\AppXManifest.xml"}
o Disable all non microsoft explorer extensions

o The event protocoll is empty except the explorer crashes

o Delete alle Icons from the desktop


I loaded a dump of the crashed explorer into a debugger. This ist the information about the function with the failure:



SYMBOL_NAME: shell32!GetFlagsAndCleanIconString+bMODULE_NAME: shell32IMAGE_NAME: shell32.dllSTACK_COMMAND: ~0s ; .ecxr ; kbFAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_shell32.dll!GetFlagsAndCleanIconStringOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x86OSNAME: Windows 10IMAGE_VERSION: 10.0.19041.572

This is the top of the stack:


02c7e1fc 7710320d 133e13b2 059e3850 00000000 shell32!GetFlagsAndCleanIconString+0xb02c7e240 771030bd 059e3850 77007ca4 77103070 shell32!IconNameTable::ReadIcons+0x13302c7e260 77102c5f 046d1ef4 059e3850 046d1ee4 shell32!IconNameTable:eserialize+0x4d02c7e288 77102b88 046d1eec 059e3850 00000000 shell32!DesktopDictionary:eserialize+0x6f02c7e2c8 77102ad7 046d1ee4 059e3850 133e12f2 shell32!DesktopIconLayoutDataModel::Load+0x5802c7e300 7714a108 77004780 77118770 02c7e358 shell32!IconLayoutEngine::ReadStreamFromPropertyBag+0x6e02c7e310 771187c6 133e12aa 00000001 77118770 shell32!<lambda_b437aaf838a5e5024ef9724c3c3cb306>:perator+0x2902c7e358 74164818 046d1e90 04694f38 10231e04 shell32!CListViewHost::OnSettingsLoad+0x5602c7e394 741644cc 04694f38 10231e54 046d1e90 windows_storage!CViewSettings::_FireLoadEvent+0x5e02c7e3c4 74164339 00000001 74164320 02c7e3f0 windows_storage!CViewSettings::_EnsureViewSettings+0xc7

If I search for the function name in the internet I get no result.

Is there anybody out there who has an idea, what the problem could be?

Thanks in advance

:)

 

Explorer crashing

Thanks Zat. I had never looked at event viewer and it had more info than I thought. Seems the problem was a second computer I was trying to network with. Unplugging the ethernet cable fixed the crashes. Explorer must have been looking in the wrong place I guess.

 

Windows explore crash when searching

The tenforums link solved this issue for me.

The root cause is a Windows 10 bug where File Explorer crashes when long file names are included in a search result. The steps for the workaround are:

• Open File Explorer
• Click View > Options
• Open the View tab
• Check "Always show icons, never thumbnails"
• Click OK

 

Internet Explorer is slow, crashing, freezing

Hi Albert,

Thank you for contacting Microsoft Community.

Method 1: I would suggest you to run the Internet Explorer performance troubleshooter which would tell us the reason behind the issue and check.

Follow these steps to run Internet Explorer Performance troubleshooter.

• Click on search and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Run Internet Explorer Performance troubleshooter.

Method 2: Follow the steps suggested in this link and check if it helps.

What to do when Internet Explorer isn't working

http://windows.microsoft.com/en-in/internet-explorer/ie-crashes-stops-working#ie=ie-11

Reset Internet Explorer disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature
might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Method 3: I would suggest you to run
System Maintenance Troubleshooter and check if it helps:

• Press Windows + X key.　
• Select Control panel.
• In the search box, type Troubleshooter and then click
  Troubleshooting.
• Under System and Security,
• Click on System Maintenance and Click on Next button.
  

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.