Windows 10: AFTER SELECTING A GAME THE ICON SPINS THEN FREEZES

AFTER SELECTING A GAME THE ICON SPINS THEN FREEZES

:)

 

Games cause the computer to freeze seconds after opening them for Windows 10

Hi,

Thank you for providing us the troubleshooting steps that you have performed.

I suggest to run the game in compatibility mode by following the steps below and check if it helps.

• 
  Right click on the ‘Setup’ icon for the game and click on properties.
  
• 
  Under Compatibility tab, check the option for ‘Run in Compatibility mode’.
  
• 
  Select Windows 8.1 from the drop down list.
  
• 
  Click on Apply and then OK.
  

Please revert with the result of the issue and we will be happy to help you.

 

mahjong freezes after one game

In order for you to uninstall a game on Windows 10, you can follow the steps below:

• Press the Windows button on your device or keyboard, or select the Windows icon on the lower-left corner of the main screen.
• Select All apps
  
  ,
  and then find your game in the list.
• Right-click the game tile, and then select Uninstall.
• Follow the steps to uninstall the game.
• To reinstall your game, open the Store app, and then select the profile button.
• Select My Library.
• Locate your game in the list of available downloads, and then select the download icon to the right.
  

Once your game has been reinstalled, it will be available in the list of apps.

Let us know how it goes.

 

System Stopped Responding aka Freezed

Thank you for your prompt response. Based on your answers, there are possibility that some components of the game are corrupted. If your game is freezing or not responding, uninstalling and reinstalling it will remove and replace the files that run the game.

Here are the steps on how to uninstall and reinstall your game:

• Press the Windows key on your keyboard.
• Select All apps, and then find your game in the list.
• Right-click the game tile, and then select Uninstall.
• Follow the steps to uninstall the game.
• To reinstall your game, open Windows Store app, and then select the profile button.
• Select My Library.
• Locate the game in the list of available downloads, and then select the download icon to the right.

We also suggest that you restart your computer to normal startup to disable unnecessary apps that run in the background of your computer while you are using it. Here's how:

• Press Windows + R on the keyboard.
• Type msconfig, and then click
  OK.
• On the General tab, click the
  Normal Startup, and then click OK.
• When you are prompted to restart the computer, click
  Restart.

Keep us updated with the results after performing the steps above.