Windows 10: after the microsoft update in March my HP touch screen quit working, what changed in the...

Discus and support after the microsoft update in March my HP touch screen quit working, what changed in the... in Windows 10 Drivers and Hardware to solve the problem; after the microsoft update in March my HP touch screen quit working, what changed in the software to make this quit working?... Discussion in 'Windows 10 Drivers and Hardware' started by RichardGJackson, Oct 29, 2020.

  1. after the microsoft update in March my HP touch screen quit working, what changed in the...


    after the microsoft update in March my HP touch screen quit working, what changed in the software to make this quit working?

    :)
     
    RichardGJackson, Oct 29, 2020
    #1
  2. Nikhar_K Win User

    HP All-in-one touch screen stopped working.

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I appreciate the efforts taken by you in resolving the issue. I understand that Touch screen is not working for your HP All-in-one touch screen. I’ll certainly assist you with the issue.



    However, please let us know:



    • Are you aware of any changes made to the computer prior to this issue?


    Meanwhile, I would suggest you to refer the troubleshooting steps mentioned in the HP article
    HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 8) and see if that helps.



    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Oct 29, 2020
    #2
  3. zbook Win User
    HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

    HP ENVY TouchSmart Sleekbook 4-1115dx More Support Options | HP® Customer Support

    See if you can run through these troubleshooting steps:

    HP PCs - Troubleshooting Touch Screen Issues (WindowsÂ*10, 8) | HP® Customer Support


    Step 1: Confirm the computer has a touch screen
    Step 2: Enable and reinstall the touch screen driver in Device Manager
    Step 3: Configure the touch display
    Step 4: Install Windows updates
    Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics
    Step 6: Adjust the power management settings for your touch screen
    Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs)
    Step 8: Update the BIOS and graphics driver
     
    zbook, Oct 29, 2020
    #3
  4. Dani Pun Win User

    after the microsoft update in March my HP touch screen quit working, what changed in the...

    Touch screen not working

    Were you able to see if your driver is up to date?

    We suggest to update the touch screen driver and check for resolution.

    Follow the steps provided:

    • Press Windows key and X on your desktop and click on Device Manager.
    • Expand Human Interface Devices.
    • Locate the Touch screen driver.
    • Right-click on the driver icon and click on Update Driver Software.
    • Click on Search automatically for the updated driver software.
    • Follow the onscreen instructions to update the touch screen driver.
     
    Dani Pun, Oct 29, 2020
    #4
Thema:

after the microsoft update in March my HP touch screen quit working, what changed in the...

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