Windows 10: After Troubleshooting, It says that my device does not have Bluetooth.

Hello, My name is Vinay Kondabathula. For 2 months, I have been facing issues with my BlueTooth. I am not able to see the on/off button in my BlueTooth section. So, I updated my drivers from the Windows Updates section and restarted my device. But still got the same problem. So, I tried to check my Device Manager. There I didn't find my BlueTooth device section after expansion. Now I have done troubleshooting of my bluetooth, It says my device doesn't have a BlueTooth device. Please Help me with this.

:)

 

Bluetooth is not working — troubleshoot claims I don't even have it

I have done all the following steps:

- installed bluetooth driver from manufacturer
- hit windows update
- updated / uninstalled bluetooth items listed in Device Manager and restarted the PC
- updated / uninstalled USB drivers listed in Device Manager and restarted the PC (USB drivers automatically came back but not bluetooth)
- turned on and restarted all bluetooth support in services.msc
- conducted bluetooth troubleshooting
- conducted hardware troubleshooting

 

Bluetooth Troubleshooter says "device does not have bluetooth", when bluetooth is native on my device

Hi, I have a Dell Inspiron 17-7779 and was having an issue while running a program that utiliized Bluetooth 4.0, where the Bluetooth would be working find, and then the program said Bluetooth was turned off, and when I went to go turn it back on, the option
to turn it on does not exist.

I followed lots of troubleshooting and completed the following steps:

• Restarted my computer (several times)
• Ran "services.msc" and restarted "Bluetooth Support Service"
• Windows said drivers were out of date

Eventually, I came across a Microsoft post that suggested uninstalling the device, which I did. I restarted my computer, and ran Windows Update, and no drivers were installed. In Device Manager again, the Bluetooth device was gone, even when checking "Show
hidden devices" under "View".





I ran Bluetooth Troubleshooter, which then told me that "Device does not have Bluetooth. Bluetooth is not available on this device". I restarted the computer and repeated previous steps several times with no success. I have tried 2 different driver programs
that both do not detect nor fix the issue. I have gone to both the Dell and Intel websites and tried to install the latest driver. The driver that was downloaded that I installed was the "Intel(R) Dual Band Wireless-AC 3165". Restarted computer. Restarted
Bluetooth Support Service. Still, my computer fails to recognize that it even has Bluetooth.

Does this leave me to do a system reset?

Help/suggestions are greatly appreciated.

 

Bluetooth Driver Disappears from Device Manager and Settings/Devices

Hi,



Thank you for posting the query on Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to follow the steps below and check if it helps

Method 1: Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your Drive. Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter

You may follow the steps and check if it helps in resolving the issue, as the device might be hidden.

• Press Windows key + X.
• Click on Device Manager.
• Click on View.
• Click on Show Hidden Devices.
• Search for the Bluetooth device.
• Right click on the Bluetooth device and click
  uninstall.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist