Windows 10: After update, Blank black screen!

Discus and support After update, Blank black screen! in Windows 10 BSOD Crashes and Debugging to solve the problem; First let me say I don't know to much about computers, please bare with me! I have a laptop HP-15-ba051 windows 10. I don't know much but I do know... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Tilson5, Apr 15, 2019.

  1. Tilson5 Win User

    After update, Blank black screen!


    First let me say I don't know to much about computers, please bare with me! I have a laptop HP-15-ba051 windows 10. I don't know much but I do know it's only a year & a half old and barely ever been used. Then last week I went to use it but it was updating so I waited...……. Then when it was done I turned it on & it turned on well the fan or whatever did but the screen is just blank/black I've done everything HP has said to do. But still nothing except it did finally say preparing automatic repair for about 15min then turned off & its aso done the HP logo a few times. I made a recovery USB but I don't know how to use it. Please any & all suggestions will be greatly appreciated. If you need any other information about the notebook don't hesitate to ask. Thank you & God bless!!!!

    :)
     
    Tilson5, Apr 15, 2019
    #1
  2. Peer_Sam Win User

    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Apr 15, 2019
    #2
  3. Blank Screen

    Hi Virginia,

    Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

    • Are you getting any error messages before getting a blank screen?
    • Are you experiencing this when using a particular app?
    • Were there any changes made on your computer settings prior to this issue?

    Meanwhile, we suggest that you refer to this
    article
    which talks about the steps you can take to resolve blank screen errors.

    We'll wait for your response and assist you accordingly.
     
    Angela Pun, Apr 15, 2019
    #3
  4. After update, Blank black screen!

    Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Apr 15, 2019
    #4
Thema:

After update, Blank black screen!

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