Windows 10: After win 10 update, locked out of computer

after win 10 update, the computer wont accept my password. I tried restart in safe mode, but wont accept password again. Tried multiple resets, no luck. Tried to undo win update, reset to earlier date, remove update, but all require a password to continue. What next....i am not a computer guru, so be nice and simple

:)

 

New Win 10 install-computer locks up


I recently took an Asus K73E laptop and installed a new clean hard drive and a fresh install of Windows 10 Pro. With no other software installed, and nothing running, if I leave the computer on and idle, after a while it will lock up and I have to perform a hard power off and on to restart. Most of what I've read suggests that the problem is BIOS or drivers. My last update was KB4093110 on April 12, 2018.

Any suggestions on troubleshooting this? Prior to installing Win 10 it did not lock up the way it is now, so I believe is it software/firmware issue. I did install more RAM during this process, but I've tested the memory and it checked out.

 

Computer stuck at lock screen and after Anniversary Update on Windows 10

Hi,

Do let us know if you are able to see any error message/ error code with locking the computer.

Let us try the below steps to unlock and check if it helps.

• I suggest you to restart the computer, try to unlock and check if the issue persists.
• Use On-screen keyboard to type in your password and check if it helps.

Click on the Ease of access on the lock screen at the right-bottom corner, turn on
On-screen keyboard to type the password.

Hope it helps. Try the above and update us the status of unlocking the device for further assistance.

Thank you.

 

Lock screen not working properly on Windows 10 computer.

Hi Oshith,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in lock screen settings.

To assist you better, please provided us the information below:

• When you say that "It is not flapped over to password when clicking", you tried to check the issue by clicking through external mouse?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to change the picture of the lock screen and also try to update Display Adapter driver.

Step 1: I suggest you to follow the steps below to set the lock screen pictures.

1. Right click on Desktop screen.

2. Then click on Personalize.

3. Click on Lock Screen.

4. Try to select the lock screen picture.

Step 2: I recommend you to update the latest driver for display adapter in Device Manager.

1. Press Windows Key + R Key.

2. Then type “devmgmt.msc” without the quotes and hit on
Enter Key.

3. Expand Display Adapter.

4. Right click on the driver and click on Update driver software.





Please get back to us with an update on issue with lock screen, we will be happy to help.



Thank you.