Windows 10: After Win 10 upgrade cannot access a local user account

After installing Win 10 and creating Microsoft accounts for both my wife and I it is possible to access both as well as my previous laocal account, but my wife's has disappeared. It still exists by searching the files but I cannot get to it. I have also lost access to the Office 365 which was in my wife's account. What do do next?

:)

 

No apps on windows 10 and cant access store

What does a local account have to do with anything? We already have local user accounts. We upgraded to Win 10 and sometime afterward the store stopped working. The error is that "Windows cannot access the specified drive, path, or file. You may not have
the appropriate permissions to access the item." I find that strange, since I am the only user on this machine, and its admin.

I will attempt this solution but I strongly doubt it will do anything. Why would it?

 

Lock out of windows 10 local user account - microsoft account no longer works

I recently updated from 8.1 pro to windows 10 - my account locked me out with a local user account - cannot access administrative account to remove local account access - I also have another Microsoft account that I can access but it continues to ask me
for my local user account to change any settings - never set a administrative account nor guest account - access is not available for me to set either... - The account that is local now is link to my Microsoft administrator account - but I cannot tell it to
not use the local account to login , how do I correct this to only use my Microsoft account... - this happen after not using my account for a few weeks...

Need to set a local administrator account to remove reference to local user account tied to my Microsoft account

 

Hello LachieMi, and welcome to Ten Forums. *Smile

If you like, run the command in the tutorial below to get a detailed report about your accounts, and post back with the information to see if it may be able to reveal anything.

We'll want to look to see if your wife's missing account is listed, and if it is, is it disabled.

https://www.tenforums.com/tutorials/3...dows-10-a.html

 

I have run the command and the account is not listed. It still exits in the Users directory. When I try to create a new account it will not let me ue the old account name which it says already exists!

 

In that case, it sounds like the account may have been deleted by mistake. Even when deleted, it's "C:\Users\(user-name)" profile folder will still be there.

When creating a new local account, it would have to be a different name than that of an existing user profile folder name.

 

I have created another account, but I need to access the other account in order to re-establish my connection to my mail and documents using Office 365. This does not sem to be possible!

 

Not if the account was deleted.

You should be able to copy over any documents or files from within the old "C:\Users\(user-name)" folder you like.

For email, you might see if this below may help.

Migrate email and contacts to Office 365 for business