Windows 10: agent incompetent complaint

I have been on the chat from 11.05 to 16.18 now. I had a very arrogant and totally incompetent agent. I asked the same question over and over again for hours, nothing, she made me repeat continuously, she gave me wrong answers, when i told her or him i do not know the name is Ronalene Mae reference number 1047416416 for the chat She or he did not know what to say. I asked to talk to a supervisor she/he told me i had to wait 3-4 minutes i waited 32 minutes and i could not talk to supervisor. AS far as i know I have the right to talk to supervisor. It is 16.32 now and he she keep me asking the

:)

 

Complaint of Incompetence

I bought a game which the dev website says is still a cross-platform game, XBOX Anywhere game. When I tried to play it today on PC, the MS Store gave me an error that the trial period was over, however, I own the game. When I finally got patched through
for support, they kept insisting I was confused about the game being able to run on the PC... It is clearly labelled as able to run on the PC. I installed it on the PC. The game dev website says it runs on PC and XBOX. When I reiterated this, Alex patched
me through to the account manager Sean (Shawn?), account manager in the Philippines, who continued to tell me that I was confused. So not only are both gentlemen incompetent and insulting, the problem is still unresolved, and they're still employed.

To clarify, they kept telling me that XBOX anywhere games are only available to play on XBOX and that the game I had already installed on PC wasn't able to be installed or used on PC. They directed me to the XBOX game installation page away from the MS Store
for PC games. The original explanation was that the game was no longer available through PC, but that was a blatant lie.

So, the questions:

1) how can I fix the problem I have regarding to paid-for content not working?

2) why doesn't MS have a useful system for technical support?

3) where's the actual suggestion and complaint system? you can't have employees who literally don't know their job.

 

Complaint of Incompetence

#1 Sorry, can't help with that

#2 MS has a support system in place that works for THEM, and for us sometimes

#3 There isn't a complaint system. MS "knows" everything is fine (for them).

Suggestions can be routed direct to MS developers and managers by using the Feedback process:

SEND FEEDBACK TO MS DEVELOPERS

https://answers.microsoft.com/en-us/windows/for...

This link above is to a “Forum Article” describing the various ways you can now submit “Feedback” directly to MS Developers and Managers.

********************************

*******************************************

********************************

 

Virtual Agent Complaint

MSN,

Not Helpful and only generates generic search information from previous consumers.With no fix to problems by Microsoft or listening to IT issues.

I work in customer service and your virtual Agent is severly lacking and should easily be able to access step by step solutions.With periodic system maintenance and offer free window upgrades to consumers who have been with MSN for over 10 years.

i'm asking for technical support from MSN by email to resolve issue.No community assistance.