Windows 10: Airpod connection to Surface Book Suddenly Stopped Working

I use a Microsoft Surface Book running Windows 10 Pro. I have connected my airpods to the computer via bluetooth for many months. Suddenly, approximately 10 - 14 days ago, the connection stopped working. I have tried: 1 turning off the bluetooth on my iPhone; 2 entirely resetting my airpods and reconnecting them, first to the laptop and then to the iPhone through a series of bizarre steps that may have included turning in 3/4 of a circle during a full moon; and 3 restarting the bluetooth service on my laptop. None of that worked.


When I open the Bluetooth devices menu on my laptop, my airpods appear as paired. Irrespective of how many times I attempt to connect them, whether the airpods are in my ear or in the open case, whether an app is playing a video or music on the laptop, when I click "connect," the laptop appears to be attempting to make the connection, but is NEVER successful or at least never successful for more than a microsecond.


Microsoft needs to help us try to fix this problem. PLEASE

:)

 

Airpods pro connectivity to Surface Book 2

Hi Joanne. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you.

See troubleshooting steps for connecting airpods to Surface here:

https://www.lifewire.com/how-to-connect-airpods...

How can I connect AirPods to a non-Apple device / computer? | The iPhone FAQ

https://www.windowscentral.com/how-pair-apple-a...

https://www.thewindowsclub.com/airpods-keeps-di...

https://support.microsoft.com/en-us/help/14169/...

If these do not work you can contact AirPods Support which is included for the first year under the included repair and replacement warranty from Apple. See here:

https://support.apple.com/airpods

I hope this helps. Feel free to ask back any questions and keep me posted. If you will wait to choose if I solved your problem, I will keep working with you until it's resolved.

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Airpods pro connectivity to Surface Book 2

I can't connect my airpods pro headphones to my SB2. Any suggestions?

Thanks.

 

airpods paired but not able to connect

my airpods used to connect and work fine with my surface but all of a sudden they stopped connecting and playing sound through them when connected to the computer. (the airpods work as supposed to with apple devices).

I tried unpairing them and repairing them which didn't work.

I tried following suggestions from both Microsoft advisers and others on here, like going to device manager and looking at power properties, or human interface devices or setting my airpods as the default sound option; none of these worked.

my mom has also had these issues on her older model surface.

I've tried many different ways and honestly kinda mad at this point so, someone please help me