Windows 10: Airpods breaking bluetooth

Hi guys we have had two instances where users have connected Airpods to their computers via Bluetooth and it has completely broken their Blutooth connections. We haven't really been able to find a fix for this except to reimage the machine. And let the user know not to connect airpods to their computer. Have you come across this as well and if so what have you had success with to fix it? Thank you guys, you are always so helpful

:)

 

AirPods paired but won't connect.

Hi,



Thank you for replying.



I would suggest you to refer the steps mentioned below and see if that helps:

1. Press Windows Logo key + X, and select
   Device Manager.
   
2. Expand, Human Interface Devices.
   
3. Look for AirPods Audio/Video Remote Control HID and
   AirPods Hands-Free Call Control HID, right click on each entry and select
   Properties.
   
4. Go to the Power Management Tab, clear the checkbox for
   Allow the computer to turn off this device to save power.
   
5. Also, repeat step 4 for Bluetooth Low Energy GATT compliant HID.
   
6. Click on OK.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

AirPods

Good Day GabriellaRodriguez2,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

First try to connect your Airpods using a different device or computer for us to check if the issue is with the computer or the Airpods itself.

If the Airpods wont work using a different device means that the Airpods is faulty.

If the Airpods works using a different device proceed with the steps below.

Run the Bluetooth troubleshooter

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshoot then “additional troubleshooter

-Look for Bluetooth , click it and run the troubleshooter.

Once done proceed with these steps.

-Press Windows Key + R

-Type Services.msc and hit enter

-Look for "Bluetooth Support Service"

-Set it to start then Automatic.

-Press Windows key + X

-Go to Device Manager

-Expand the Bluetooth

-Look for Bluetooth driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart your device, then pair the Bluetooth airpods.

if issue persist, let's download and install the Bluetooth driver

What is the exact model of your computer for me to check.

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

 

Airpods

My airpods don't show up on the list under HID. None of my two set do.

Best,

Erik