Windows 10: airpods paired but not able to connect

my airpods used to connect and work fine with my surface but all of a sudden they stopped connecting and playing sound through them when connected to the computer. the airpods work as supposed to with apple devices.


I tried unpairing them and repairing them which didn't work.


I tried following suggestions from both Microsoft advisers and others on here, like going to device manager and looking at power properties, or human interface devices or setting my airpods as the default sound option; none of these worked.


my mom has also had these issues on her older model surface.


I've tried many different ways and honestly kinda mad at this point so, someone please help me

:)

 

AirPods paired but won't connect.

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving this issue. I understand that you are able to pair the AirPods but unable to connect them to the computer.



One of the things that you can try is to remove the hidden drivers for Bluetooth and then pair the AirPods once again.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type devmgmt.msc and hit
   Enter.
   
3. Click on View and click on
   Show hidden devices.
   
4. Go to Bluetooth and expand it.
   
5. Now uninstall all the greyed out devices.
   
6. Restart the PC.
   

Once you restart the PC, try pairing the Bluetooth device and see if you are able to get connect them. You can refer the article
Connect
a Bluetooth device in Windows



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

AirPods paired but won't connect.

Hi,



Thank you for replying.



I would suggest you to refer the steps mentioned below and see if that helps:

1. Press Windows Logo key + X, and select
   Device Manager.
   
2. Expand, Human Interface Devices.
   
3. Look for AirPods Audio/Video Remote Control HID and
   AirPods Hands-Free Call Control HID, right click on each entry and select
   Properties.
   
4. Go to the Power Management Tab, clear the checkbox for
   Allow the computer to turn off this device to save power.
   
5. Also, repeat step 4 for Bluetooth Low Energy GATT compliant HID.
   
6. Click on OK.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

AirPods paired but won't connect.

AirPods paired but won' connect, I tried:

-Deleting the drivers and updating them.

-Putting Bluetooth Support Service to Automatic and restarting

-Troubleshooted everything

-Tried every 'connect' button on every window I know such as:

-Sound control panel, Devices and Printers, Bluetooth settings, Action Center (Connect button)

And still doesn't connect

-Scanned for hardware changes

It shows up on my Playback settings as disconnected (AirPods Stereo and AirPods Hands Free AG). Everytime I hit the connect button nothing happens.