Windows 10: Alert about firmware update being needed for security processor (TPM)

Discus and support Alert about firmware update being needed for security processor (TPM) in AntiVirus, Firewalls and System Security to solve the problem; I have an HP laptop running Windows 10. On the task bar there is an icon that indicates "Action Recommended." I click it, and it takes me to "Windows... Discussion in 'AntiVirus, Firewalls and System Security' started by MikeFox, Jun 17, 2018.

  1. MikeFox Win User

    Alert about firmware update being needed for security processor (TPM)


    I have an HP laptop running Windows 10. On the task bar there is an icon that indicates "Action Recommended." I click it, and it takes me to "Windows Defender Security Center." I find an exclamation mark near "Device security." It says "A firmware update is needed for your security processor (TPM)." I click it.
    I am taken to "Device security." I click on "Security processor troubleshooting." I click the option to "Clear TPM logs." I click "Clear and restart", and then I get a prompt for UAC. I click "Yes" and the UAC prompt goes away. But nothing happens. This to me is the main problem.

    I tried another method with the Device Manager. I got an error message and promptly stopped trying that method.

    I have tried other alternative methods to fix this. There is a Microsoft link that takes me here: HPSBHF03568 rev. 8 - Infineon TPM Security Update | HP® Customer Support

    I install the HP firmware that is recommended via an .exe file. But the problem persists.

    I read that there was an alternative way of clearing TPM in the BIOS. But when I go to the BIOS the "TPM Embedded Security" link option is grayed out. I tried unchecking the "System Management command" option. But after a reboot and going into BIOS, the "TPM Embedded Security" link is still grayed out.

    My TPM has these specifications:

    Manufacturer: IFX
    Manufacturer version: 4.40
    Specification version: 1.2
    PPI specification version: 1.2
    TPM specification subversion: 2, 3

    How do I protect myself from the TPM vulnerability? I wonder if there is a chance that it is a false alarm for me.

    :)
     
    MikeFox, Jun 17, 2018
    #1

  2. Update your security processor (TPM) firmware

    Is it just piece of cake or is this operation dangerous? I'm afraid to loose all my encrypted data???

    3. Clear your TPM

    Important

    Before clearing your TPM, be sure to back up your data.
    Do not clear the TPM on a device you do not own, such as a work or school PC, without being instructed to do so by your IT administrator.

    Follow these steps to clear your TPM:

    • Go to Start > Settings >
      Update & Security > Windows Security >
      Device security
      .
    • Under Security processor, select
      Security processor details
      .
    • Select Security processor troubleshooting, and then under
      Clear TPM, select Clear TPM.

      Your device will need to restart before the process is complete.
     
    FinnSvenning, Jun 17, 2018
    #2
  3. TPM update

    Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.
     
    ReeeeallyThough, Jun 17, 2018
    #3
  4. Alert about firmware update being needed for security processor (TPM)

    Windows update 1803 Security processor A firmware update is needed for your security processor (TPM). Unsure how to repair this issue.

    Please help.

    Device security>Security processor>Security processor details>Security processor troubleshooting>Error messages

    ! Device health attestation isn't supported on this device

    ! A firmware update is needed for your security processor (TPM)

    How do I repair these faults?

    Where do i get the Firmware update from?

    I have gone to Clear TPM but to be hoest I don't know enough to be confident enough to do this because the message below it says: ''Clearing the TPM resets it to default settings. Be sure to back up your data before clearing the TPM. Your device will restart
    to complete the action.''

    How on earth do I 'back up' my data?

    This has only happened after the last Windows update which is as follows:

    Edition Windows 10 Home

    Version 1803

    Installed on 5/16/2018

    OS build 17134.81

    Here are my Security processor details/Specifications

    Manufacturer IFX

    Manufacturer version 4.32

    Specification version 1.2

    PPI specification version 1.2

    TMP specification sub-version 2.3

    Status

    Attestation Not supported

    Storage Ready
     
    Gareth Millers, Jun 17, 2018
    #4
Thema:

Alert about firmware update being needed for security processor (TPM)

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