Windows 10: All other AV's don't report a single infection, and this one seems it cannot finish scanning

Discus and support All other AV's don't report a single infection, and this one seems it cannot finish scanning in Windows 10 Ask Insider to solve the problem; [ATTACH] submitted by /u/gstambuk79 [link] [comments]... Discussion in 'Windows 10 Ask Insider' started by /u/gstambuk79, Sep 10, 2020.

  1. All other AV's don't report a single infection, and this one seems it cannot finish scanning

    /u/gstambuk79, Sep 10, 2020
    #1
  2. Denis_McC Win User

    MS Malicious Software Removal Tool (KB890830) while running said found Infected Files, when Finished reported No Infections Found?

    Hello All,



    I have the current McAfee antivirus engine on my Windows 7 laptop. Nevertheless as my laptop is often painfully slow I decided over the weekend to download and run on my laptop “MS Malicious Software Removal Tool (KB890830)”.

    I ran a ‘Complete scan’. It took the whole weekend to run and during this run-time and just before it finished it reported “File Infected:
    35”.

    However immediately after the complete scan was finished the final report stated; “No Infection Found”.

    (The detailed breakdown scan reported list for all elements “No Infection found”).

    Also in the “MS Malicious Software Removal Tool” log (C:\Windows\debug\mrt.log), it also (with the correct time/date) reported “No Infection Found”.

    Note also there was no mention at all of the 35 files that during runtime it reported as infected?

    FYI; also I discovered the msert.log log in the same folder. This is the “Microsoft Safety Scanner v1.0, (build 1.257.615.0)” log. (That I did not know I even had on this laptop!). This log of Microsoft Safety Scanner” that was auto ran the
    week before also said ‘No infections found”.

    I have also (just-now) ran and completed the “MS Malicious Software Removal Tool” for a second time, but this time in 'quick-scan mode'. This time during run-time it reported “File Infected: 0”. Thus nothing found!

    So my simple questions is:-

    Is it normal that during run-time the “MS Malicious Software Removal Tool (KB890830)” will report finding infected files, however immediately after it has finished it than reports; “No Infection Found” for everything ?

    Perhaps I might assume that the complete scan after it finished auto cleaned/removed the 35 infected files! Hence also why the 2nd time I ran this tool in ‘quick-mode’ during run time it also reported No Infected files found! However surly during
    the original full-complete scan final report it would have told me it had cleaned/removed these infected files in the GUI of this tool and in the mrt.log ?

    Of Course there is the possibility – that if I do have a virus on my pc, this virus is clever enough to also change the final report and log?

    What are your thoughts!!

    Brgds

    Denis
     
    Denis_McC, Sep 10, 2020
    #2
  3. BertSTE Win User
    MSRT reports 1 infected file, yet no harmful software found

    MSRT (Microsoft Windows Malicious Software Removal Tool) while scanning reports it found 1 infected file. Yet, once the program is finished scanning, it reports "no harmful software found". Unfortunately there does not seem te be a way to find which file
    is exactly reported as "infected". Is there a need to further investigate this? And if so how to go about it?

    The background of my question is following: I found an entry "FU" in the start-up programs in Task Manager, and I suspect it may be (related to) a virus. I did a complete scan with Windows Defender and with Malwarebytes Anti-Malware, and both reported no
    infections found.
     
    BertSTE, Sep 10, 2020
    #3
  4. bruinator Win User

    All other AV's don't report a single infection, and this one seems it cannot finish scanning

    steps taken for infected Pc's.


    I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

    thx
     
    bruinator, Sep 10, 2020
    #4
Thema:

All other AV's don't report a single infection, and this one seems it cannot finish scanning

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