Windows 10: Alternate Way to Cancel Security Request? Please Help!

Hi, recently I got a notice saying that security details had been changed on my account that i didn't request, and the only way to cancel it is to verify myself through a phone number I didn't know. Is there any way I can cancel this request? I have reset my password, and verified my identity through email and credit card information + past passwords, but im scared any change they are doing to my account will allow them full access.

:)

 

Cancel Security Info request without mobile number

Hi, I need to cancel my security info change request but do not have access to my mobile number registered on my account. Any advice?

 

Windows phone hotmail phone number update now cant acsess email.

Hello Chez87459,

thank you for posting to the forum.

While we are currently investigating the root cause of this issue, I want to try to help you get past this message. To do so, I’d like you to try the following:



*Note: If you changed your security proof(s) because you cannot access your account, or because you absolutely had to update or add information please do not perform the steps below.

• Go to the “Change Anything?” message on your phone
• Click on cancel this request at the bottom.
• Follow the directions to cancel the pending security proof change.

If you performed the steps above and cancelled the request, I would suggest waiting a week before attempting the security proofs update again. We are aware of the issue and anticipate a fix being released soon

Kind Regards

Vladimir

 

Cancel request to change password

Hello,

For security reasons the system need to ask you for the code when you make any changes to your account. If you can't cancel or change the password without the code, our next step is to visit and try the steps on this
to reset your password if you don't have access to your security contact info.

If all else fails, you can recover your Microsoft account by following the steps on this

link. This article contains steps that you can perform to help you address your query. 

If you need further help, feel free to reach out.