Windows 10: Am I able to get refunds for accidental purchases?

Discus and support Am I able to get refunds for accidental purchases? in Microsoft Windows 10 Store to solve the problem; My daughter made several transactions without me knowing on my laptop. I was unaware that my card was linked in any way for her to be able ti access... Discussion in 'Microsoft Windows 10 Store' started by sarahhoward3, Apr 9, 2020.

  1. SARAHHOWARD3
    sarahhoward3 Win User

    Am I able to get refunds for accidental purchases?


    My daughter made several transactions without me knowing on my laptop. I was unaware that my card was linked in any way for her to be able ti access it. She has used it to make transactions for candy crush soda. There is no refund option in transaction history. I phoned customer service. Automated menu told me to check support page online but it appears to be broken as its not loading. Is it possible to get a refund or at least partial for anything she has not used? Or an email address can contact?

    :)
     
    sarahhoward3, Apr 9, 2020
    #1
  2. SHELLYANDERSON1
    ShellyAnderson1 Win User

    Refund for accidental purchase

    Hi:

    We bought a laptop. I'm not used to it. I accidentally bought an app for a mobile device instead of PC. I am hoping for a refund. I was trying to purchase an offline app, Roget's Thesaurus, and instead bought the one for a mobile device. After that, I thought
    I was buying the right app for PC and accidentally bought the book instead..an online thesaurus. I need a good offline thesaurus for writing when I'm not near WiFi. Not a good night... Can a person get a refund or exchange in cases like this? Thank you..
     
    ShellyAnderson1, Apr 9, 2020
    #2
  3. CHARLIE KLAUSEN
    Charlie Klausen Win User
    Refund for accidental purchase

    Hi Shelly,

    If your app/game was purchased within the last couple weeks, you should be able to request a refund.

    https://support.microsoft.com/en-us/help/10558/...

    Sign into your MS account - account.microsoft.com - Payment and Billing - Order History - Find the app you want a refund for and there should be a “request a refund” option.

    Let me know if this helps!

    - C
     
    Charlie Klausen, Apr 9, 2020
    #3
  4. MARTINAO
    MartinaO Win User

    Am I able to get refunds for accidental purchases?

    How to refund kids accidental purchases ?

    Over 500 EUR were charged from my account. Accidental purchases were made by unknown kids (during kids party). I contacted support, but nobody responded. After I contacted live chat, I spent almost 2 hours in conversation,sending all purchase numbers,
    the agent told that he is reviewing and I have to wait and than disconnection. I contacted again but there was another agent and reconnection to the other pone was not possible and send me link for refund. Any recommendation for the easiest way to refund accidental
    purchases? Thank you for all advices
     
    MartinaO, Apr 9, 2020
    #4
Thema:

Am I able to get refunds for accidental purchases?

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