Windows 10: Amazon Prime Video for Windows app not streaming beyond HD quality

Hi Community,


I'm using Amazon Prime Video for Windows app in my laptop. I used to stream movies in that app at HD 1080p quality. This is shown while playing the movie. But I don't know why in the recent days, I'm just getting only HD quality which is considered 720p. I tried playing in Edge, Chrome, Brave but still its being streamed at HD quality only. I've 300Mbps Up/Down internet connection with 2ms ping latency.


Please help me why I'm not getting HD 1080p in my laptop. Where as I'm getting HD 1080 quality in my Samsung Smart TV.


My Laptop: Dell Inspiron 15 3576, Intel Core i5 8250U, 8GB RAM, 480GB SSD, 1TB HDD, FHD+ Anti Glare Screen 15''

Edition Windows 10 Home Single Language

Version 20H2

Installed on ‎2/‎8/‎2021

OS build 19042.906

Experience Windows Feature Experience Pack 120.2212.551.0

:)

 

Amazon prime video streaming problem in Chrome on Surface pro6

I find a very choppy quality when trying to stream on amazon prime video in Chrome on my new surface pro 6 with windows 10. I have ensured Adobe flash is enabled. It worked just fine on my previous surface pro 2017. Help appreciated

 

Hello Everybody! I Can't Stream Amazon Prime Video No Longer, HELP! (Please)

First I had Netflix for months then I switched to Amazon Prime Video last fall. Everything Streamed (Movies & TV Shows) from both for like 18 months. All of a sudden, 6 to 8 weeks ago I could no longer Stream Amazon Prime Video (Using the Chrome Browser)
at first then trying Edge & I.E. Nothing would stop the Error Codes from popping up on my Windows 10 HP Laptop. The funny thing is, using the same WI-FI system I could Stream Prime on my Android Tablet & Phone. I could also Stream YouTube & TravelChannel.com
paranormal shows, Pluto TV & Tubi TV all on my Windows 10 Laptop. The Prime that streamed on Android didn't matter if I used the Android app for Prime Video or a browser.

So, on the same exact WI-FI system I wonder why I could stream Prime Video on Android devices but not Windows devices. Makes me wonder even more what's up with my Laptop Streaming YouTube Videos & all them others?

Amazon, HP & Microsoft Agents couldn't find a reason for it. Can You?

Respectfully,

Barry

 

Amazon Prime App on Windows 10

Are you looking for the Amazon Prime video or a different Prime app?

If in the UK:

https://www.microsoft.com/en-gb/p/amazon-video-...

US:

https://www.microsoft.com/en-us/p/amazon-prime-...