Windows 10: AMD drivers causing computer to black screen without a cursor

Discus and support AMD drivers causing computer to black screen without a cursor in Windows 10 Drivers and Hardware to solve the problem; I'm having an issue installing AMD display drivers on a new windows 10 Operating System. After installing Windows 10, connecting to the internet, and... Discussion in 'Windows 10 Drivers and Hardware' started by krise1, Mar 12, 2019.

  1. krise1 Win User

    AMD drivers causing computer to black screen without a cursor


    I'm having an issue installing AMD display drivers on a new windows 10 Operating System. After installing Windows 10, connecting to the internet, and checking for updates my computer will black screen without a cursor when it tries to install AMD display drivers. Rebooting the computer results in a black screen on boot similar to the one when the driver attempted to update. In order to fix this I've used the windows system restore to get back to windows. After this I tried delaying Windows automatic updates and installed the up to date drivers for my graphics card, a Radeon r9 270, off of the amd website. At first the update appears to go well, but when it hits 40% progress results in a black screen without a cursor. After that attempt to solve the problem failed, I tried switching the cable connecting my monitor to the gpu out with another one, but that also resulted in a black screen when attempting to install the amd drivers. At this point I have no idea what to do.

    My specs include:

    intel i5-4670k cpu

    Radeon r9 270 gpu

    corsair 400W psu

    Windows 10 64 bit OS

    500GB SSD

    :)
     
    krise1, Mar 12, 2019
    #1
  2. Niru Win User

    AMD Radeon 6970 drivers cause black screen

    I have a AMD Radgeon 6970 graphics card and my computer will frequently black screen, i.e. Nothing is getting sent to my monitor and everything is frozen. Similar to this question and issue: AMD Radeon GPU driver installation cause black screen
    This issue does not occur in safe mode. and the computer seems to work fine. There are no hardware events that I see coming out of the gpu, monitor, or processor. The only events I can see are adminstrative events for DCOM 1084 for ShellHWDetection and BITS detection. Is there anywhere I am missing to look for errors for this black screen issue?

    Relevant computer info is:
    OS - Windows 10 64 Bit - This is a fresh install created recently download from Microsoft media creation tool.
    MoBo - https://www.asus.com/ROG-Republic-Of-Gamers/MAXIMUS_IV_GENEZ/
    Processor - i5-2500k
    Graphics card - AMD Radeon 6970 - Driver version: 15.200.1055.0
     
  3. black screen with cursor

    How can I do the steps listed above, there is nothing but a black screen, nothing to click on. When I restart the computer, there is no problem. But sooner or later I get the black screen. I mean my Mom just bought a brand new computer, and it also does
    it to her. Could the screensaver be causing the problem? It is a screensaver that comes with Windows 10.
     
    CappieSmith, Mar 12, 2019
    #3
  4. AMD drivers causing computer to black screen without a cursor

    Black screen with flashing cursor

    Hello Betsy,

    A black screen can occur in a number of scenarios on Windows 10, it's possibly caused by the graphics driver, a connection problem between with your computer's display, during an update or installation, etc.

    For us to better assist you, we'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    • Press Windows key + R, then type in winver.
    • Click OK.
    • Were there any recent changes made prior to this issue?

    Meanwhile, we recommend performing the steps on this article
    to troubleshoot black screen issues on Windows 10.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Mar 12, 2019
    #4
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AMD drivers causing computer to black screen without a cursor

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