Windows 10: AMD Graphics Driver freezes after 20H2 feature update, need help!

Dear Support forum,


Yesterday I installed the feature update 20H2.

After logging back-on a pop-up showed that the AMD graphic driver was not installed, which it was before the update.


However whenever I try to install any AMD graphic driver, the screen freezes completely.

When I restart by hard reset, the screen freezes already during the loading process for example the circling dots before log-in screen.

The only way I can still log-in is by starting in Safe Mode, and/or by disabling the graphic driver completely as otherwise Windows is trying to install any update.


I have tried restoring my system via System Restore, didnt help. Tried to roll back the feature update, but unable to, Windows is asking me to completely reset.

I have tried installing a new driver via AMD website, Driver Booster, Windows Update, Device Manager.. nothing worked, everytime during the installing process the screen will freeze completely.


Some computer data, hope its sufficient:


ACER Aspire E1 Series


Windows

Windows 10 Home - 64 bits

Version 20H2, OS build 19042.546


Processor

IntelR CoreTM i5-4200U CPU @ 1.60GHz 2.29 GHz


Graphic Cards


AMD Radeon HD 8750M

Intel HD Graphics Family



I hope any of you have any suggestions to help me out!


Kind regards,

Max

:)

 

AMD Graphic Driver

Hi Carolyn,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check, if it helps:

Method 1: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

If that issue persist try to install in Compatibility mode

Method 2::Compatibility mode

I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

SSD samsung evo and amd drivers

Hi,

Thank you for writing to Microsoft Community Forums.

The issue could be because of the AMD drivers installed on the computer.

Since the Samsung SSD is working fine with the Microsoft AHCI driver, I suggest you to update the AMD driver and check if that helps. To update the AMD drivers follow the steps from the article

Update drivers in Windows 10.

If updating the drivers didn’t help, I suggest you to roll back the driver to previous build and check if that helps. To roll back the driver to previous build follow the steps mentioned below:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. In Device manager, expand IDE ATA/ATAPI controllers.
   
4. Right click on AMD SATA Controller and select
   Properties.
   
5. Navigate to the Driver tab and click on Roll Back Driver.
   
6. Restart the computer.
   

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator