Windows 10: AMD Graphics Driver warning

I am getting an AMD Graphics Driver warning stating I need to install. The AMD site directed me to the Microsoft site to get the download for my laptop.

:)

 

AMD Graphic Driver

Hi Carolyn,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check, if it helps:

Method 1: I suggest you to update drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

If that issue persist try to install in Compatibility mode

Method 2::Compatibility mode

I would suggest you to install the latest available drivers on manufacturer's website in compatibility mode.

Follow the steps below on how to install driver in compatibility mode:

1. Download the driver from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the driver install and then check the functionality.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

ATI AMD Radeon(TM) R4 Graphics with dedicated VRAM ATI AMD Radeon R5 M240 always crashes

Hi Daryl,

Thanks for updating.

Have you tried the troubleshooting steps suggested in previous post? If yes please share the results to assist you further.

I would suggest you to uninstall and reinstall Graphic drivers and check.

Steps to uninstall the Graphics Card Drivers.

• • • • 
        
• Press "Windows Logo" + "X" keys on the keyboard.
• Click on "Device Manager" from that list.
• Search for the Graphics Card from the device list, right click on it and then select "Uninstall". On the un-installation window, if you have an option: "Delete the driver software for this device" you may select that and
  then remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and then restart the computer if prompted.
  
• Download the latest Graphics adapter driver setup file from the manufacturer’s website and install it.
  • • • 
        

If the issue persists follow the steps below.

• Open Task Manager (Ctrl+Shift+Esc)
• Click the More Details arrow to expand the view
• Scroll down to Desktop Window Manager (it's in the "Windows Processes" group)
• Right click it and choose End Task.
• Check the Abandon unsaved data and shut down box, then click
  Shut Down. (Note: this warning is misleading, Windows will not shut down -- it just restarts the window manager).
  
• After a moment, the start menu and taskbar should work again.

Do let us know the status of the issue. Thank you.