Windows 10: AMD R9 380 (as supplied by HP) - latest driver availability

Hello,

I have been experiencing TDRs (116 bugchecks) and 141 LiveKernelEvents whilst using this card on my 1.5 year old HP OMEN 870-095na Windows 10 x64 PC and latest available driver (17.7) as supplied by HP for this card - R9 380.

Driver - OMEN by HP 870-000 Desktop PC series | HP® Customer Support

Both were happening only when PC was left unattended in logged-off state for some time. They do not happen when using PC normally - or perhaps playing some rather dated games / doing benchmarks / GPU tests. So although annoying, kind-of manageable.

With recent 1809 update deployed earlier this week however I also started seeing these upon restart (fast boot is enabled) - or started experiencing black screens and frozen PC, which requires hard-restart. Which is not great.

I am entirely aware that it's not the latest AMD driver that is available for this card, however any attempt to get it updated via AMD installers to either of these two (18.5.1 or 18.9.3):

AMD Radeon™ R9 380 Drivers & Support | AMD

is initially successful - drivers & software gets installed and does seem to work correctly - however not for long, as Windows thinks that installed driver is not a correct match (GPU is recognised as R9 200 series rather than proprietary R9 380 series card) and installs its own rather old driver (despite me explicitly having it blocked in Device Manager).

http://www.catalog.update.microsoft.com/Search.aspx?q=R9

Which does not leave me with any other option but to get the latest as-supplied-by-HP-driver installed.

So, my question is: where do I go from there?





Any thoughts / responses will be most appreciated.

:)

 

AMD Radeon R9 380 Windows 10 bulid 10162 Driver Issues


Hi i cant install amd drivers on windows 10 on my r9 380 card at all. hope amd relesese a driver to fix it


When i have my 7970 card the win 10 driver works good then but windows update didnt want to update the driver on my R9 380 card at all.

 

AMD Radeon R9 380X


(For those thinking of getting an upgrade for 1080p gaming this Christmas... )

AMD Radeon R9 380X review feat. Sapphire: The best graphics card for 1080p gaming, priced to fight

AMD's Radeon R9 380X fills a gaping hole in the world of graphics cards, and it's competitively priced, too.


With the launch of the new Radeon R9 380X, AMD’s stepping up to fill a massive hole in the graphics card universe, between the “it’s solid for most games at 1080p” Radeon R9 380 / GeForce GTX 960 tier at roughly $200, and the “This rocks for 1440/high” R9 390 / GTX 970 at roughly $300.

More...

 

Why does R9 380 perform worse than R9 280X?


PC1
PSU: BeQuiet Pure Power L7 530W
Mobo: Gigabyte Z68MA-D2H
Processor: Intel Core i5-2500K 3.30GHz (Sandybridge)
Memory: G.Skill RipJawsX 8GB (2x4GB) DDR3 PC3-12800C9 1600MHz Dual Channel Kit
GPU: Sapphire AMD Radeon R9 280X DUAL-X
OS: Windows 10


PC2
PSU: Cougar STX 650W 80 Plus Corsair 430W V2 CX Series PSU
Mobo: Asrock A75M-HVS P1.80
Processor: AMD Llano A6-3650 2.60GHz Socket FM1
Memory: Corsair Vengeance 8GB (2x4GB) DDR3 1866Mhz Memory Kit CL9 1.5V
GPU: XFX Radeon R9 380 4GB
OS: Windows 10


I ran the unigine valley benchmark for both PCs. Results:

PC1 (with R9 280X)
FPS: 67.1
Score: 2806

PC2 (with R9 380)
FPS: 40.1
Score: 1680


PC2 is bottlenecked by the CPU/mobo, I think. So I swapped the GPUs over in the PCs and here are the new results:

PC1 (with R9 380):
FPS: 63.1
Score: 2642


PC2 (with R9 280X):
FPS: 40.5
Score: 1696


I expected PC1 with the R9 380 to be much better than all the tests, but it wasn't, it was slower than the R9 280X. I was not surprised that the R9 380 in PC2 was no better than the R9 280 because it's being bottlenecked. Any ideas on why the R9 380 is so underwhelming?